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Support Technician

Remote from Spain·Added 3 months ago (last checked 22 Oct)

Métrica

299 open roles

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Our summary

Work mode: Remote from Spain
Spanish: Native level
Experience: 4+ years
Education: Vocational training (FP Grado Medio)

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

Required Experience: 4 years

Professional Experience: Minimum of 4 years of demonstrable experience in similar roles such as IT Support Technician, Help Desk, or similar.
Technical Knowledge:
Operating Systems: Extensive knowledge of Windows (recent versions), and desirable experience with Linux/macOS.
Hardware: Experience in the diagnosis and repair of PC hardware, laptops, and peripherals (printers, scanners, etc.).
Networks: Solid knowledge of TCP/IP networks, basic configuration of routers and switches, and connectivity troubleshooting.
Office Software: Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Ticketing Systems: Experience using incident and request management tools (e.g., ServiceNow, Jira Service Management, Remedy).
Active Directory: Experience in user and group management.
Security: Understanding of basic cybersecurity concepts and best practices.
Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and concisely.
Customer Orientation: Strong orientation toward service and customer satisfaction.
Problem Solving: Analytical and problem-solving capacity, with attention to detail.
Teamwork: Ability to work autonomously and as part of a team.
Languages: Native Spanish or bilingual level. Knowledge of technical English will be valued.

Nice to have

Virtualization: Basic knowledge of virtualization environments (VMware, Hyper-V) will be valued.

Education & certifications

Education: Vocational Training (FP) Intermediate or Higher Degree in Computing, Microcomputer Systems and Networks, or similar. Technical certifications (e.g., CompTIA A+, Network+, Microsoft Certified) will be valued.

Pay & benefits

What you'll get

Join a growing company with challenging projects.
Opportunities for professional development and continuous training.
Dynamic and collaborative work environment.
Competitive salary commensurate with experience and qualifications.
Stable contract

If you are a professional passionate about technology, with a great capacity for service and looking for an environment to grow, this is your opportunity! Join Metrica España and be part of a team that drives the future of technology.

The role

Location: Cajamar

Keywords: Support Technician

At Metrica España, we are looking for an experienced Support Technician to join our team at our client IBM's facilities, on the Cajamar project. The ideal candidate will possess a solid technical background and demonstrated experience in providing IT support, ensuring operational continuity and end-user satisfaction. This role is fundamental to maintaining Cajamar's technological infrastructure and resolving incidents efficiently and effectively.

What you'll do

Incident Diagnosis and Resolution: Identify, analyze, and resolve level 1 and 2 hardware, software, and network incidents, both remotely and on-site.
User Support: Provide direct technical assistance to Cajamar end-users, responding to their inquiries and guiding them through problem resolution.
Installation and Configuration: Install, configure, and maintain computer equipment, peripherals, and software, ensuring their correct operation.
Request Management: Attend to and manage service requests related to access to systems, applications, and IT resources.
Preventive Maintenance: Perform preventive maintenance tasks on the technological infrastructure to minimize risks and failures.
Documentation: Record and document all incidents, requests, and actions performed in the ticketing system, maintaining an updated knowledge base.
Incident Escalation: Escalate complex incidents to higher levels of technical support, providing all necessary information for their resolution.
Collaboration: Work in close collaboration with other IT teams and departments to ensure a comprehensive response to technological needs.
Policy Compliance: Ensure compliance with information security and company policies and procedures.
Continuous Improvement: Actively participate in identifying opportunities for improvement in technical support processes and services.

About Métrica

METRICA is a technology and digital consulting firm founded in Madrid in 2000. The company provides IT talent and tailored solutions to accelerate digital transformation, with a global presence spanning Spain, Peru, Portugal, Chile, and the USA. Their services include AI adoption, agile delivery, and technology consulting, supported by a diverse international team.

In Spain, METRICA operates with a strong remote and hybrid work culture, offering roles across Madrid, Barcelona, and fully remote positions. The company emphasizes flexibility, proactivity, and a hands-on approach, making it relevant for international professionals seeking opportunities in IT consulting, data, and infrastructure roles.

Industry: IT Consulting
Founded: 2000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona

Good to know if you are moving

METRICA was founded in Madrid in 2000, making it a Spanish-origin company.
The company has a global presence with offices in Spain, Peru, Portugal, Chile, and the USA.
Many roles in Spain offer 100% remote work, while others are hybrid in Madrid or Barcelona.
The company focuses on digital transformation, offering roles in data, infrastructure, and SAP consulting.
METRICA emphasizes a diverse and international team, which may be welcoming to foreign professionals.

In their own words

About the company & team

Company: Metrica España

Metrica España is a leading company in the provision of technological services and consultancy, committed to excellence and innovation. We pride ourselves on offering cutting-edge solutions to our clients, driving their digital transformation and optimizing their operations. We have a team of highly qualified professionals who are passionate about technology, working in a collaborative and dynamic environment. We are constantly looking for talent that shares our vision and our values.

All open roles at Métrica