Basic Infrastructure Support Specialist

Si te unes a Telefónica, te unes a una de las empresas tecnológicas TOP TEN para trabajar en España y a un equipo que no deja de reinventarse cada día para ser líder en su sector.

Y es que, en Telefónica España, creemos firmemente que son las personas como tú las que dan sentido a la tecnología y no al revés. Queremos hacer nuestro mundo más humano, conectando la vida de las personas. Y por ello, aspiramos a digitalizar a toda la sociedad, sin dejar a nadie atrás.

Además, somos uno de los mejores empleadores:

• Sumergiéndote en proyectos novedosos y retadores.
• Impulsando tu desarrollo profesional, a través de formación continua adaptada a tus necesidades y motivaciones.
• Apostamos por el equilibrio entre la vida profesional y personal. En Telefónica España impulsamos la flexibilidad, posicionándonos como referente en nuevas formas de trabajo, horarios, jornadas y medidas de conciliación: podrás disfrutar de un modelo híbrido de trabajo.
• Te ofrecemos un contrato Indefinido y una retribución muy atractiva.
• Seguro de vida, plan de pensiones y seguro médico privado.
• Invitándote a participar en nuestro programa de voluntariados.

¿Quieres unirte a una empresa líder en la industria tecnológica?

Sabemos que estás en búsqueda de un cambio...

Y por eso, en Telefónica España te ofrecemos la oportunidad de unirte a nuestro equipo.

Personas con muchas ganas de darlo todo y marcar la diferencia. Apasionadas de la innovación y las tecnologías punteras.

Con esta oportunidad podrás adentrarte en el apasionante universo tecnológico y ser parte del cambio: un mundo más conectado, más humano, y lleno de historias que transforman vidas.

You will provide specialized second-level technical support to Basic Infrastructure services, guaranteeing the resolution of complex incidents, the homogeneity of implemented solutions, the continuous improvement of technical processes, and support to the operation, maintenance, and emergency areas. You will contribute directly to the availability, resilience, and technological evolution of the company's critical infrastructures.

Additionally, you will lead the evolution of the infrastructure support and exploitation model, driving the transformation of services, the optimization of operating processes, and the incorporation of new technical capabilities, promoting a more efficient, specialized operation aligned with the business's technological challenges.

• Challenge 1: Provide specialized level 2.5 technical support for the diagnosis and resolution of complex incidents related to Basic Infrastructures, especially in the areas of energy, HVAC, generator sets, uninterruptible power supply systems, batteries, fuel, physical site conditions, and supervision systems. Analyze available information, coordinate the necessary technical actions, and ensure escalation to level 3 support, engineering, or the manufacturer when complexity or risk requires it.
• Challenge 2: Perform the technical analysis of relevant, repetitive, or high-impact incidents, identifying their root cause and defining corrective and preventive actions to avoid their repetition. Prepare technical reports, document conclusions, and follow up on action plans until their implementation and effectiveness are verified.
• Challenge 3: Lead the transformation of the current first-level Exploitation model toward a specialized level 2.5 support model, defining the catalog of activities, entry and exit criteria, escalation levels, operating procedures, and the distribution of responsibilities among Operation, Exploitation, Maintenance, Engineering, level 3 support, and collaborating companies.
• Challenge 4: Develop, update, and maintain the technical knowledge necessary for the provision of specialized Basic Infrastructure support. Prepare procedures, diagnostic guides, decision trees, escalation criteria, technical data sheets, and lessons learned, ensuring their availability and application by the operating teams.
• Challenge 5: Participate in the evaluation and improvement of solutions, equipment, and systems related to Basic Infrastructures. Collaborate with Engineering, Operation, Maintenance, manufacturers, and suppliers in testing, validation, behavior analysis, requirements definition, and technological evolution proposals aimed at improving the availability, maintainability, efficiency, and resilience of the facilities.
• Challenge 6: Provide specialized technical support during emergencies, critical incidents, and contingency situations affecting Basic Infrastructures. Evaluate risks, propose recovery alternatives, coordinate with mobilized teams, and provide technical information to facilitate the prioritization of actions and the recovery of service in the shortest possible time.

DO YOU IDENTIFY WITH THIS? IT'S TIME TO MAKE THE LEAP!

VALUED EDUCATION:

WORK LOCATION: Madrid.

WHAT ARE WE LOOKING FOR?

WE WANT PEOPLE LIKE YOU...