Claims Coordinator

Micampus Living, a leading company in the hospitality sector, is looking to hire an Insurance Coordinator to be part of a growing project.

We are looking for a person with initiative, goal orientation, and ease in creating and consolidating professional relationships, capable of contributing to commercial development and business expansion.

• Act as the sole interlocutor with the insurance company and/or brokerage for all property damage claims in the residences.

• Receive and register incidents reported by residence directors that are susceptible to constituting an insurable claim.

• Open and process claim reports, and actively follow up on each file until its effective closure.

• Coordinate with the technical and maintenance teams to gather evidence (photographs, technical reports) that supports each claim.

• Assess, together with maintenance, the origin of the damage (negligence, wear and tear, covered cause) to argue against the insurer in the event of rejections or discrepancies in coverage.

• Negotiate the economic valuations of repairs with loss adjusters and surveyors.

• Maintain an updated record of open, closed, and pending claims, with key indicators (average closure time, amount claimed vs. reimbursed, unreported claims).

• Detect recurring patterns of claims by residence or type of damage and report them to maintenance and residence management for preventive purposes.

• Periodically review policy conditions, coverages, and exclusions, proposing improvements or renegotiations with the insurer/brokerage.

• Train and raise awareness among residence teams regarding when and how to correctly report a claim.

• Proactivity and results orientation.

• Rigor and attention to detail.

• Good communication and negotiation skills.

• Autonomy and capacity for priority management.

• Analytical vision for monitoring claims KPIs.