Operations Administrator - Hospitality Sector

As an Operations Administrator, you will manage key administrative processes related to settlements, incidents, suppliers, and operational coordination. Your work will contribute to the correct functioning of the business's operational and administrative processes.

• Become part of a leading company in premium accommodation management.
• Stable position with a direct impact on business operations.

• Preparation and management of periodic settlements for owners, calculating corresponding income, expenses, and deductions.
• Control and validation of expenses, purchases, repairs, and services attributable to each property.
• Administrative management of purchases and supplier follow-up.
• Control of stock entries and exits for materials and consumables.
• Planning and coordination of the work schedules for the maintenance and quality teams.
• Organization of shifts, assignment of incidents, and follow-up of actions taken.
• Direct communication with owners to resolve inquiries and communicate actions carried out in the accommodations.
• Coordination with suppliers and external trades (plumbing, electricity, HVAC, etc.).
• Management and follow-up of incidents in the various accommodations.
• Processing and follow-up of insurance claims, as well as coordination with insurance companies.
• General administrative support linked to daily operations.

• Minimum of 2 years of experience in administrative positions with a coordination and operational management component.
• Organizational capacity and high attention to detail.
• Experience managing purchases, suppliers, stock, or complex administrative processes.
• Communication skills to deal with both clients and suppliers and owners.
• Experience in the management of tourist accommodations, including tourist apartments, hotels, apart-hotels, hostels, or other similar establishments, will be valued.
• Experience in supplier coordination, incident follow-up, and document management.
• Proficient use of computer tools and management software.

The following will be especially valued

• Experience in property management.
• Knowledge of settlements, invoicing, or control of expenses associated with properties.
• Experience coordinating trades, maintenance, or service providers.
• Basic technical knowledge to allow for the understanding and management of common household incidents (boilers, plumbing, blinds, HVAC, electricity, etc.).
• Experience in insurance and claims management.
• English level for communication with international clients or owners.