Customer Operations (Swedish speaker) - (short-term position)

We are looking for a professional fluent in Swedish to join the Customer Operations department in the industrial and manufacturing sector. This person will be responsible for managing and optimising customer service operations to ensure customer satisfaction.

• Efficiently and professionally handle customer inquiries and requests in Swedish and English.
• Coordinate orders and ensure that established deadlines are met.
• Resolve issues related to products or services in collaboration with other departments.
• Update and maintain accurate records of customer interactions in the internal system.
• Collaborate with the team to improve the department's processes and workflows.
• Provide administrative support to the operations team.
• Ensure compliance with company policies and procedures.
• Prepare reports related to the activities of the Customer Service department.

• A fixed-term contract of 10 months with a real possibility of joining the team permanently.
• Competitive salary of €25.000 gross per year.
• Professional working environment within a large organisation based in Madrid.
• Access to continuous training and professional development.
• Hybrid working model with 3 days of home working.

• Temporary contract - 10 months
• 3 days of remote work

Our client is a large organisation in the industrial and manufacturing sector that stands out for its focus on quality and efficiency in operational processes. They offer a professional environment with opportunities for learning and development.

• Must be based in Madrid (or able to relocate immediately) and hold a valid EU work permit for full-time employment (40 hours per week).
• Advanced proficiency in English and Swedish, both spoken and written.
• Previous experience in customer service or similar roles.
• Ability to work with computer tools and customer management systems.
• Ability to solve problems and manage multiple tasks efficiently.
• Proactive and results-oriented attitude.