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Customer Service & Operations | Transport and Logistics

On-site in Zaragoza·Added 24 days ago (last checked 15 Oct)

Agency

Michael Page España

2042 open roles

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Our summary

Hours: Rotating shifts · Monday to Friday
Work mode: On-site, Zaragoza
Contract: Permanent
Experience: 2+ years

Visa options

The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

The selected candidate must meet the following requirements:

Minimum of 2 years of experience in Customer Service, Customer Care, or Operational Management positions, preferably in Transport & Logistics environments.
Experience using CRM tools, management systems, and administrative applications.
Ability to manage multiple tasks simultaneously, prioritizing effectively in dynamic environments with a high volume of activity.
Customer orientation, communication skills, and the ability to resolve incidents in an agile and efficient manner.
Proactive and organized profile with the ability to work in a coordinated manner with different areas of the company.

Nice to have

Education in Transport & Logistics, Administration, or related fields. Having a Higher Degree (Grado Superior) in Transport & Logistics will be especially valued.

The role

We are looking for a Customer Service & Operations professional to join a leading company in the Transport & Logistics sector in Zaragoza. The selected person will play a key role in managing B2B customer service, operational coordination, and the monitoring of administrative processes, contributing to ensuring service excellence and operational efficiency.

Customer Service
Coordinate orders, deliveries

What you'll do

Functions

Manage and coordinate daily transport operations, ensuring efficient and high-quality service.
Act as the main point of contact for B2B customers, managing inquiries, requests, and incidents.
Monitor services and guarantee compliance with agreed deadlines.
Coordinate with the Operations, Traffic, and Logistics teams to ensure the correct execution of services.
Manage administrative tasks associated with daily activity, keeping information updated in internal systems.
Analyze and resolve operational incidents, offering agile and customer-oriented solutions.
Prepare activity reports and logs to monitor service indicators.
Identify improvement opportunities in customer service processes and operational efficiency.
It becomes more professional, more commercial for LinkedIn and better reflects the balance between customer service, operations, and administration that the position actually has.

How you'll work

Availability to work on-site in Zaragoza on the established rotating schedule.

📄 Permanent contract. We offer a stable position with annual performance evaluations and development.

🕑 Rotating Schedule

1 week: Monday to Friday 8:00 AM - 5:00 PM
1 week: Monday to Friday 8:30 AM - 6:30 PM
1 week: Monday to Friday 9:00 AM - 7:00 PM

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

Hiring process

If you are interested in this position, do not hesitate to apply

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.

Industry: Staffing
Website: michaelpage.es

In their own words

About the company & team

A leading company in the Transport & Logistics sector, with a solid track record and national and international presence. It stands out for its commitment to innovation, operational excellence, and customer orientation, offering comprehensive transport, distribution, and supply chain solutions.

All open roles at Michael Page España