IT Operations and Continuous Improvement Specialist

• Permanent contract.
• Hybrid remote work schedule.
• Vacation: 24 working days.
• Telework expense compensation (proportional based on telework days).
• Flexible compensation: up to 500€/month in payroll.
• Social Benefits (Cobee): Annual allowance of 1200 € to be allocated to meal vouchers, transportation, medical insurance, daycare, or training.
• Once the full allowance is used, it is possible to continue enjoying the mentioned products through flexible compensation.
• MyLearningHub: Training platform with varied content to complete freely at any time and place.
• Wellhub: Access to sports and wellness activities to take care of your physical and mental health.
• Employee Assistance Program (Lyra): Confidential space with access to specialized professionals to resolve doubts or concerns.
• The Genuine Travel: Exclusive benefits for your travels.
• Discount portal: Advantageous conditions in a wide network of shops and services.

We are looking for a Continuous Improvement and Operations Specialist to participate in the continuous monitoring, operation, and optimization of IT services and infrastructures in a high-criticality technological environment. The position will play a key role in incident management, root cause analysis, process automation, and continuous service improvement, collaborating closely with Infrastructure and Systems teams.

• Participate in challenging projects with cutting-edge technologies.
• You will have autonomy to propose solutions and lead technically.

Monitoring and Operations

• Supervise the correct execution of critical batch processes using Control-M.
• Analyze alerts and events originating from monitoring tools.
• Guarantee the availability and correct functioning of applications, infrastructures, and services.
• Collaborate in the improvement of monitoring and observability processes.
• Manage and provide support for incidents using corporate ITSM tools.

Continuous Improvement

• Analyze recurring incidents and operational trends to identify improvement opportunities.
• Perform root cause analysis (RCA).
• Define corrective and preventive actions.
• Drive initiatives oriented towards improving the quality, efficiency, and stability of services.
• Participate in the definition and monitoring of operational indicators.

Automation

• Identify processes susceptible to automation.
• Participate in automation initiatives using corporate tools.
• Collaborate on automatic resolution and remediation procedures.
• Optimize operations by reducing repetitive manual tasks.

Procedures and Documentation

• Keep operational documentation up to date.
• Prepare technical procedures and operations manuals.
• Guarantee the transfer of knowledge to the operations teams.
• Ensure the quality and availability of technical documentation.

Production Deployments and Coordination

• Participate in deployments and processes for onboarding new applications and services into production.
• Define operational procedures associated with new environments.
• Coordinate the transfer of knowledge to operational teams.
• Collaborate with Infrastructure, Systems, and Development teams.
• Act as a liaison between technical and operational areas