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Group Claims Officer

On-site in Spain·Added 1 month ago

Agency
Michael Page España

1696 open roles

Overview

Work mode
On-site, Spain
Contract
Permanent contract
English
Required
Other languages
German, French, Italian
Experience
5+ years
Education
University degree

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

  • Competitive salary.
  • Be part of a consolidated organization in the professional services sector.
  • Professional development opportunities within the insurance field.
  • Position within an environment and team with high internal visibility.
  • Structured and professional work environment.

The role

What you'll do

  • Establish standards and reinforce governance regarding claims, clients, and operational excellence.
  • Supervise the development, implementation, and monitoring of local claims strategies, including defining objectives and performance control.
  • Support and challenge market units in implementing strategies, improving processes, and achieving technical excellence through knowledge sharing, insights, and training.
  • Promote international knowledge exchange, collaboration, and the dissemination of best practices to align claims strategies and improve results.
  • Define and monitor a KPI framework, analyze claims performance, and optimize measures across market units using data analytics and benchmarking.
  • Identify opportunities for process optimization, standardization, and automation, promoting the implementation of Lean methodologies to enhance efficiency and quality.
  • Monitor and analyze trends, innovations, and technologies (e.g., AI and process automation) applicable to claims, driving their adoption where they add value.
  • Work closely with Claims, IT, and Data Science teams to align data solutions with business needs. Act as a liaison between global functions (Group) and market units, translating technical data into actionable insights.

Summary

The Group Claims Officer role is focused on managing and supervising claims processes within professional services. We are seeking a professional with experience in the insurance sector who can ensure efficiency and quality in claims resolution.

  • Group Claims Officer
  • International insurance company in expansion.

Who are we looking for (M/F/D)?

The selected candidate must meet the following requirements:

  • Academic background in Law, Business Administration, Economics, or a related field.
  • More than 5 years of experience in the insurance sector, specifically in Claims, Operations, or Client Excellence.
  • Strong program management skills and experience working with interdisciplinary teams.
  • Client- and service-oriented profile, with strong communication, networking, and negotiation skills.
  • Strong analytical and problem-solving abilities to develop new solutions and concepts.
  • Ability to work independently and within international teams.
  • Profile with strong communication and interpersonal skills.
  • Decision-making capability.
  • Adaptability to change.
  • Willingness to travel within Europe up to 30% of the time.
  • Languages: Professional proficiency in English (Italian, German, Spanish, French, or Dutch are valued).

Hiring process

2 steps2 interviews
  1. CV registration

  2. Consultant contact

    With a specialist Michael Page consultant

    If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.

  3. Company interview

    With a client company

    If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.

  4. Final stage and negotiation · With a client company

  • The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
  • Support continues after the contract is signed.
  • Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.

Industry
Staffing

In their own words

About the company & team

Our client is a large organization operating in the professional services sector, specifically in the insurance area. They offer a structured work environment focused on operational excellence.

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