Customer Quality Engineer

The Customer Quality Engineer position requires guaranteeing compliance with quality standards in manufacturing processes, ensuring customer satisfaction and continuous improvement in the industrial and manufacturing sector.

• Newly created position
• Growing company in Fuenlabrada

• Analysis, monitoring, and response to customer complaints.
• Preparation and management of 8D reports, using problem analysis tools (5 Why, Ishikawa, etc.).
• Monitoring and analysis of production and quality indicators (Indicator Dashboard).
• Maintenance and updating of the Balanced Score Card.
• Access and management of information in customer portals (score cards, KPIs, reporting).
• Direct assistance to the Quality Director (Quality Reports, presentations, analysis).
• National and international travel for direct customer service when necessary (once/twice a year).
• Acting as the main point of contact for customer incidents, coordinating their internal management until closure.

The selected candidate must meet the following requirements:

• Degree in Engineering, preferably in areas related to quality or manufacturing.
• At least two years of experience in customer quality management systems.
• Ability to manage customer relationships and resolve technical problems.
• Analytical skills and a focus on continuous improvement.
• Proficiency in data analysis tools and quality software.
• Fluent level of English, both spoken and written. German is a plus.