Service Operations Manager

We are looking for a Service Operations Manager who will be responsible for all customer, safety, operational, and financial KPIs for the region/district, ensuring that monthly, quarterly, and annual objectives are met or exceeded.

• Manufacturer and provider of solutions for buildings
• Solutions for buildings without elevators and their maintenance

• • Financial performance: Responsible for the results of the region/district.
  • Operational performance: Responsible for the results of the region/district, including cost management, driving productivity, and financial accountability for all cost and growth elements.
  • Strategic development: Strategic and tactical business development to improve Region performance, with the support of relevant stakeholders.
  • Financial planning: Perform budgeting and goal setting, forecasting, management reporting, and annual financial reviews and planning (with the support of the finance department).
  • Safety: Responsible for compliance with company processes and policies and the continuous improvement of employee and end-user safety. Foster a safety culture throughout the region/district.
  • People management: Line manager function for the unit supervisors in the region/district, with general responsibility over the workforce, including ensuring appropriate salary levels and incentive structures in collaboration with the regional director and the people and culture department.
  • Team development: Develop the competencies, motivation, and overall performance of the unit's service Managers through coaching and performance management, enabling them to take responsibility for the performance of the planning group.
  • Transformation and change management: Responsible for driving strategic transformation efforts in the region/district with the support of relevant stakeholders, including promoting and leading change initiatives in the region/district and ensuring their adoption.
  • Data quality: Ensure that data quality is up to date and meets operations, and drive transparency by facilitating access to key KPIs and operational data for decision-making and performance management.
  • Collaboration: Proactively drive and facilitate effective collaboration between the regional/district service business line, other business lines, and support teams, taking responsibility for initiating actions and ensuring alignment.
  • Customer satisfaction: Responsible for customer satisfaction, ensuring fulfillment of service commitments and timely resolution of customer issues.
  • Customer relations: Establish strong relationships with key customers in the region/district, support problem resolution, and collaborate with the sales department to drive retention and growth.
  • Asset management: Responsible for decisions regarding the lifecycle of the region/district's equipment portfolio. Participate in the development of asset management proposals for large customer accounts.
  • Quality: Ensure a safe, high-quality, and sustainable service through field presence, periodic field audits, and the promotion of a strong quality culture.

The selected candidate must meet the following requirements:

• Previous experience in maintenance team management in the Industrial / Manufacturing / Facilities sector
• Ability to lead teams and manage continuous improvement projects.
• Ability to work under pressure and make strategic decisions.
• Proficiency in computer tools related to maintenance management.
• Experience in P&L management
• Proven experience managing budgets, costs, and results
• English proficiency is valued
• Driver's license