Logistics Quality Manager

We are looking for a professional with 5-10 years in logistics operations, ideally automotive, capable of analyzing damages and incidents, managing client claims, building KPIs, leading improvement actions, and being very close to the operation.

I am collaborating with a leading company in automotive logistics that operates for some of the main vehicle manufacturers. They are looking to incorporate a profile with a strong orientation towards operations, incident analysis, continuous improvement, and quality management in complex logistical environments.

• Important automotive logistics services company
• Logistics Quality Manager

• Keep vehicle loading and unloading manuals and instructions up to date
• Incorporate and adapt ECG recommendations and other standards applicable to the transport of finished vehicles
• Incorporate the specific requirements established by each client
• Define clear criteria for the handling and treatment of vehicles throughout the entire logistical process
• Identify modifications in standards or requirements and ensure their correct implementation in the operation.
• Guarantee that the documentation used by Operations and drivers is up to date, practical, and understandable
• Incorporate specific client requirements
• Collaborate with Operations in the implementation of training
• Keep information on applicable loading configurations up to date
• Know the particularities and restrictions established by each client
• Analyze each claim and gather the available information
• Cross-check facts with Operations and review photographs, records, inspections, or other evidence
• Determine probable responsibility and identify causes
• Prepare the company's position and coordinate responses to the client when appropriate

• Analyze damages and incidents.
• Detect trends from data.
• Design indicators and dashboards.
• Develop operating procedures.
• Manage complex claims with clients.
• Define operating standards.
• Identify risks and improvement opportunities