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Technical Support Technician for Alarms

On-site in Sevilla·Added 3 months ago (last checked 15 Oct)

Agency
Michael Page España

1634 open roles

Overview

Salary
€19,000 - €21,000 a year

About €1,410 - €1,470 a month after tax.

Work mode
On-site, Sevilla
Contract
Permanent contract
Spanish
Fluent
Experience
2+ years
Education
Vocational training (FP Grado Medio)

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

  • Permanent contract in a company within the business services sector.
  • Competitive salary between €19,000 and €21,000 per year.
  • Professional development opportunity in a specialized technical environment.

The role

We are looking for a Technical Support Technician to join the Support and After-Sales department of a company in the electronic security sector. They will be responsible for managing and resolving technical incidents, providing remote support to customers, and coordinating on-site interventions when necessary.

  • Telephone Technical Support (Alarms)
  • Electronic security and private security sector

What you'll do

  • Customer and field technician support and technical assistance.
  • Remote diagnosis and resolution of technical incidents.
  • Recording, tracking, and closing incidents in the management system.
  • Prioritizing incidents based on urgency and customer conditions.
  • Coordinating interventions with in-house technicians and subcontractors.
  • Coordination with the Administration, Commercial, and Technical departments.
  • Monitoring and controlling the basic stock of support materials.
  • Advising customers on maintenance contracts and associated services.
  • Ensuring an excellent customer experience and fostering loyalty.

How you'll work

  • Working hours from 8:00 AM to 4:00 PM throughout the year, with Fridays until 3:00 PM. In summer, from 7:00 AM to 3:00 PM.

Who are we looking for (M/F/D)?

The selected candidate must meet the following requirements:

  • Intermediate or Advanced Vocational Training in Electronics, Electricity, IT, or a related field.
  • Essential: Minimum of 2 years of experience as an alarm support technician.
  • Knowledge of systems and manufacturers such as AJAX, Dahua, Hikvision, and Uniview.
  • Customer focus and excellent communication skills.
  • Good communication and interpersonal skills.
  • Proficiency in computer systems.

Hiring process

2 steps2 interviews
  1. CV registration

  2. Consultant contact

    With a specialist Michael Page consultant

    If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.

  3. Company interview

    With a client company

    If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.

  4. Final stage and negotiation · With a client company

  • The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
  • Support continues after the contract is signed.
  • Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.

Industry
Staffing

In their own words

About the company & team

Our client is a company specialized in electronic security solutions, with a solid track record in the installation, maintenance, and support of video surveillance, intrusion, and access control systems. It stands out for its customer focus, commitment to technological innovation, and the quality of its after-sales service.

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