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Customer Service Agent - French

Hybrid in Barcelona·Full-time·Added 2 days ago (last checked 16 Oct)

Overview

Salary
€22,000 a year

About €1,500 a month after tax.

Work mode
Hybrid, Barcelona
Contract
Full-time
English
Required
Other languages
French
Benefits
Flexible pay plan, meal vouchers

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Skills

Nice to have

Requirements

What we're looking for

  • You are a native/bilingual French speaker;
  • You have a good level of English (B2-C1) is required;
  • You have at least 1 year of experience in Customer Service, Contact Center, Customer Relations or related positions;
  • You have strong interpersonal skills with a persuasive and negotiation-focused attitude and excellent communication skills;
  • You have ability to assess and manage complex cases, with strong problem-solving skills;
  • You are proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel);

Nice to have

  • You have basic knowledge of the automotive industry, including both sales and after-sales processes, is a plus.

Pay & benefits

What you'll get

What we offer: 🎯

  • Permanent full-time contract (40 hours/week)
  • Salary: €22,000 gross per year
  • Hybrid work: up to 50% after training 🏠
  • 23 vacation days + 3 extra company days (26 total) 🌴
  • MSX Bazaar employee discounts portal
  • Flexible Compensation Plan (healthcare, transport, meal card, training)
  • Multicultural work environment 🌍
  • Training and development opportunities 📚
  • Modern office in Carrer de la Constitució, 1, Sant Just Desvern, Barcelona.

The role

As a Customer Service Agent, you will be the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners. Your mission is to manage and resolve customer cases efficiently while representing the OEM with professionalism and ensuring an excellent service experience.

Your main responsibilities:

  • Manage driver inquiries across multiple channels
  • Handle complex and escalated cases requiring deeper issue understanding
  • Monitor open cases continuously until resolution
  • Identify when a case requires escalation to higher-level or specialized teams
  • Ensure a positive customer experience throughout all interactions, even in challenging situations
  • Maintain customer satisfaction levels in line with project KPIs

How you'll work

This position is based in Barcelona. The role begins with an initial on-site adaptation period. After this phase is successfully completed, the position becomes hybrid (50% remote).

About MSX International

MSX International is a global leader in automotive retail solutions, providing dealership management systems, sales and marketing services, and customer relationship management (CRM) solutions to automotive manufacturers and dealers. With a workforce of over 5,000 employees across more than 20 countries, the company supports the entire automotive retail ecosystem, from vehicle sales and financing to aftersales and customer retention. MSX International is a well-established player in the automotive industry, known for its technology platforms and business process outsourcing services.

In Spain, MSX International has a significant presence with offices in Madrid and Barcelona, supporting major automotive brands in the Spanish market. The company's work culture is international and collaborative, with multilingual teams serving clients across Europe. For international professionals, MSX offers opportunities in roles such as AI Solutions Architect, Customer Service Representatives (with Dutch, French, and German language requirements), and various technical and business development positions, making it a viable option for those looking to build a career in Spain's automotive and tech sectors.

Industry
Automotive
Founded
1985
Employees
5,000–10,000
Headquarters
Southfield, USA
In Spain
Madrid
Website
msxi.com

Good to know if you are moving

  • MSX International has a significant presence in Spain, with offices in Madrid, and offers roles that require multilingual skills (Dutch, French, German), which can be an advantage for international professionals.
  • The company provides a structured career path in automotive technology and customer service, with opportunities to move between different functional areas.
  • Roles in Spain include technical, IT, and business development positions, often with a focus on the automotive sector.
  • The company supports professional development and offers a collaborative, international work environment.

In their own words

About the company & team

Are you a French speaker looking for a new opportunity in Barcelona? 🌍 Join an international team, build your career and work in a dynamic, multicultural environment with a permanent contract and hybrid model. 💼

MSX International is a global leader in automotive business services, operating in more than 80 countries. Our Contact Center in Barcelona brings together professionals from different backgrounds and countries, all focused on delivering excellent support and customer satisfaction for major automotive brands.

If you want to grow, learn and be part of an international team, this is your place. ✨

Additional information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. 

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