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Customer Service Agent - French and English

On-site in Villamayor·Full-time·Added 3 days ago

Randstad España

6343 open roles

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Overview

Job details

€19,900 a year
Gross, as stated in the ad.
About €1,440 a month after tax.
Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Work on-site in Villamayor
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

-Direct and permanent employment: Stable position within the client company's workforce (projected start date: 19/10).

-Working day and schedule: Night shift from 23:45 to 07:30 h, within a Monday to Sunday roster with 2 days off per week.

-Salary compensation: €19,900 gross/year (base + language bonus) + corresponding night shift premium.

-Excellent working environment in a multicultural team.

Requirements

What we're looking for

Languages: Bilingual or very high level (C1 - C2) of French and English.

Experience: Minimum 1 year of experience in telephone assistance, Contact Center platforms, or customer management.

Technical skills: Proficiency in IT tools and agility in on-screen data management.

Availability: Full and immediate availability to work on the night shift (23:45 to 07:30 h) with 2 rotating days off per week.

The role

Do you have a bilingual level in French and English and are you looking for a stable job opportunity on the night shift? We are looking for a Telephone Assistant for a Medical Platform to join a major multinational leader in assistance services at its center in Villamayor (Salamanca). We offer you direct permanent employment, salary compensation adjusted to your 2-language profile, and a fixed night shift with 2 days off per week. Immediate start!

What you'll do

-Insured party assistance: Reception and telephone management of customer calls to coordinate and process their medical assistance in English.

-Comprehensive case management: Opening, detailed follow-up, and closing of assistance files in the computer system.

-Incident resolution: Active support, resolution of doubts, and personalized attention regarding any unforeseen events during the provision of medical services.

Hiring process

2 steps1 interview

Inscripción en la oferta
En revisión · With a consultor/a de Randstad
Preseleccionado
Contacto del consultor/a
With a consultor/a de Randstad
Uno de nuestros consultores revisará tu solicitud y se pondrá en contacto contigo para los siguientes pasos.
Gestión final de la empresa
With an empresa cliente
Randstad actúa como intermediario para conectar candidatos con empresas; en algunos casos la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.

Las fases finales las define la empresa cliente: la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.
Randstad no publica plazos; el estado de la candidatura puede no cambiar por el alto volumen de inscripciones o porque la empresa gestiona sus propios tiempos.
Los estados publicados llegan solo hasta la preselección: Randstad no detalla entrevistas ni pruebas posteriores.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry: Staffing
Website: randstad.es

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