Assistant Quality Manager

• Office skills - Microsoft Office (Word, Outlook, Power Point).
• Knowledge of housekeeping management systems.
• Knowledge of SAP computer system
• Minimum of 5 years of experience as a cleaner.
• Previous experience as a Housekeeping Supervisor or Assistant to the Quality Manager is valued.
• Service Vocation (Care)
• Communication and Interpersonal Skills (Ease)
• Result Orientation, with the ambition to exceed guest expectations (Deliver)
• Instinct to know when and how to surprise guests (Surprise)
• Commercial Initiative
• Teamwork and a hospitable and informal attitude, while being respectful and professional, representing the identity of NH Hotel Group hotels (Natural Host).
• Planning / Work Discipline

• Vocational training (FP) in Accommodation or similar is valued.
• English level will be valued.

At Minor Hotels Europe & Americas, we are committed to shaping exciting careers worldwide and fostering cross-cultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as:

• Global experience - a diversity of 150 different nationalities.
• Professional development opportunities full of national and international challenges.
• A wide range of training programs to enhance skills.
• Wellness initiatives, including flexible working conditions.
• Employee recognition programs, such as our "Memorable Dates".
• The chance to make a difference through our sustainability program and volunteering initiatives.
• Employee rates and promotions, with discounts at our hotels worldwide and exclusive advantages through our corporate loyalty program.

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in iconic buildings across key destinations in Europe, Latin America, the Middle East, and Asia. You will create an eclectic and elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying close attention to stimulating details to craft memorable moments. Find your place at NH Collection and experience the pleasure of making guests feel unique in elegant spaces and rooms. You will provide exceptional service and personalized attention.

You will be the key support for the Quality Manager, ensuring compliance with the hotel's excellence standards and guaranteeing an impeccable experience for our guests.

Your mission will be to supervise the quality of rooms and common areas, effectively coordinate external services, and actively contribute to continuous improvement, ensuring that every detail reflects the values and service levels.

• Comply with the standards set by the company (procedures, templates).
• Organize and maintain confirmed file records in order.
• Ensure that the guest receives adequate service, paying attention to detail in rooms, common areas, lobby, restaurant, and other areas of the building. Keep them clean and in good condition.
• Demonstrate excellent knowledge of regular guests, paying attention to their preferences and offering them exclusive, high-quality service during their stay.
• Accept guest suggestions for service quality improvement.
• Ensure the quality and service standards required by NH Hotels Group for the Housekeeping Department.
• Transmit information effectively and efficiently to the external company to guarantee excellent coordination.
• Certify that NH Hotels is a quality benchmark that exceeds our guests' expectations. Make them feel special through details and surprises.
• Build a foundation of loyalty with the Hotel's guests and employees through the improvement of products and services offered by the Hotel.
• Supervise rooms and other areas of the hotel (Hall, lobby, lounge areas, corridors), reporting any detected incidents to the corresponding department.
• Verify and report any communicated and unresolved incidents to the Quality Manager.
• Collaborate with Reception in room assignment depending on arrivals, departures, and guest characteristics (VIP, regular guests...).
• Perform inventory control for the Housekeeping Department (amenities, linen...).
• Supervise the functions of the external company according to daily tasks as per contract.
• Complete room reconciliation templates according to the organization's procedure.
• Count of linen (in and out) and weekly rejected linen.
• Monthly inventory of linen and housekeeping storerooms, public areas, and linen rooms.
• Organization of daily work for public areas and linen rooms.
• Department absenteeism.
• Control of product orders for public areas and linen rooms.
• Control of extra staff and house staff.
• Performing inventories of office supplies, linen, and bathrobes.
• Management of lost and found (custody and delivery)
• Management of renovation support (duvets, blankets, bathrobes, room materials).
• Organization of window cleaning for the entire building. (Previously performed by an external company).
• Organization of marble polishing for the building.
• Management of technical service reports.
• Minibar management on weekends.
• Support to the Quality Manager.
• Control of the external company Staff Hotel: quality, supervision, daily and monthly invoicing, Epis, TC2 staff control, minibar replenishment.
• Manage VIP guests:
• • Receive and communicate the VIP guest list to the rest of the team, as well as any information coming from the Guest Relations Department.
  • Adapt and prepare rooms assigned to VIP guests according to their tastes and needs.
  • Ensure compliance with the quality standards (amenities, amenities, etc.) defined by the Hotel Management.