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After-Sales Administrative Technician

On-site in Alcalá de Henares·Added 3 days ago (last checked 30 Oct)

NOVOMATIC Spain

20 open roles

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Our summary

Work mode: On-site, Alcalá de Henares

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Administrative training or experience in management and administrative support positions.
Experience in customer service and incident management.
Proficiency in office tools and ease in working with management systems or databases.
Good communication, organization, and follow-up skills.
Ability to prioritize tasks and work with attention to detail.

Nice to have

Experience in after-sales service (SPV), customer support, or warranty management.
Knowledge of ERP, CRM, or other management tools.
Proactive attitude and orientation toward problem-solving.

Pay & benefits

What you'll get

Joining a professional and collaborative team.
Initial training in the processes and tools of the position.
Professional development opportunities.
Working conditions in accordance with the experience and responsibilities of the position.

The role

We are looking for an organized and customer-oriented person to join us as an SPV Administrative Technician and provide support to after-sales service management. They will be responsible for coordinating administrative tasks, processing requests, and contributing to providing agile and high-quality service.

What you'll do

Manage and follow up on requests, incidents, and inquiries related to after-sales service.
Coordinate communication between customers, internal teams, and other interlocutors.
Register and update information in databases and management tools.
Follow up on orders, repairs, warranties, or services, according to established procedures.

About NOVOMATIC Spain

NOVOMATIC Spain is a gaming and entertainment company operating in Spain, with a workforce of over 1,435 professionals. The company is organized into three main divisions: Technology (design, manufacturing, and commercialization of gaming machines and solutions), Operations (managing a network of more than 235 gaming halls across Spain), and Corporate Services (support in areas such as HR, finance, legal, and IT). Founded in 1980, the company is committed to innovation, talent development, and responsible gaming.

NOVOMATIC Spain has its central operations in Madrid and maintains delegations in Terrassa (Barcelona), Valencia, Málaga, Tenerife, and Valladolid. The company offers a stable and growing work environment with opportunities for professional development. Current job openings include roles such as gaming hall operators, technical staff for gaming machines, product development, and expansion management, making it relevant for international professionals interested in the gaming sector in Spain.

Industry: Gaming and Entertainment
Founded: 1980
Employees: 1,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid, Terrassa, Valencia and 3 more

Good to know if you are moving

NOVOMATIC Spain has its central operations in Madrid and additional offices in Terrassa (Barcelona), Valencia, Málaga, Tenerife, and Valladolid.
The company operates more than 235 gaming halls across Spain, offering roles in various locations nationwide.
Current vacancies include positions such as gaming hall operators, technical staff, product development, and expansion management, with departments spanning operations, production, IT, and marketing.
The company emphasizes responsible gaming and corporate responsibility as part of its culture.
With over 1,435 employees, NOVOMATIC Spain is a stable and growing organization in the Spanish gaming sector.

All open roles at NOVOMATIC Spain