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IT HelpDesk

Hybrid in Madrid·Added 3 months ago (last checked 12 Oct)

BIP

60 open roles

Overview

Work mode
Hybrid, Madrid
English
Required
Benefits
Flexible pay plan

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Experience in maintenance (part replacement, upgrades, etc.) of Lenovo laptops.
  • Experience in maintaining video conferencing systems for meeting rooms.
  • Experience in configuring and maintaining mobile devices (Android, iOS).
  • Windows 10, 11.
  • Experience in installation (unattended installations, creating and modifying OS images),
  • Configuration, maintenance, and troubleshooting.
  • Switching, maintenance, and troubleshooting of switches.
  • Wireless, maintenance of Wi-Fi networks.
  • Knowledge of network services DHCP, DNS.
  • Application support
  • Knowledge and maintenance of Office 365 and collaboration applications such as Outlook, Teams, OneDrive, and SharePoint.
  • Resourceful, with a high capacity for organization, analytical and methodical.
  • Advanced knowledge in: Excel, Word, and PowerPoint.
  • Excellent level of English. Minimum B2.
  • Proactive, dynamic, and organized.

Nice to have

  • Technical training in IT, telecommunications, or similar.
  • Experience in corporate environments with a high volume of users.
  • Ability to document procedures and generate technical reports.
  • Problem-solving skills and analytical thinking.
  • Organization and attention to detail.
  • Proactivity and user orientation.
  • Good communication and teamwork skills.

Pay & benefits

What you'll get

  • Continuous and personalized feedback from your manager and mentor.
  • Volunteering and social action programs to contribute with impact.
  • Sports and team-building activities to promote well-being and camaraderie.
  • Flexible compensation plan to adapt your benefits to your needs.
  • 23 working days of vacation + 3 additional days so you can enjoy your personal time.

The role

We are looking for a person with an IT-HelpDesk profile to manage user incidents (in the office or remotely), resolving level 1 and 2 issues.

What you'll do

Ability to use ticketing tools to manage incidents, service requests, and track all tickets.

Ability to monitor the systems and services that are vital to the company.

Good use of Excel for data collection, analysis, and KPI reporting.

Knowledge of Microsoft Active Directory for user and group management.

How you'll work

  • Work-life balance.
    We promote flexible work and personal conciliation, with policies that support the Agile model.

Hiring process

3 steps3 interviews
  1. CV assessment

  2. Interview with HR

    With HR

  3. Technical interview

    With a line manager

  4. Interview with a Partner

    With a Partner · Not every role

  • If there is no match now, the CV is kept on file for future opportunities.

About BIP

BIP is a global management consulting firm specializing in strategy, operations, and digital transformation, with a strong focus on sectors such as life sciences, energy, financial services, and telecommunications. The company operates across multiple countries and employs thousands of professionals worldwide, delivering end-to-end consulting services that combine strategic insight with operational execution.

In Spain, BIP has a significant presence with offices in Madrid and Barcelona, offering a range of roles from entry-level consultants to senior managers and specialized technical positions like AI engineering. The company is known for its collaborative, international work environment and actively hires professionals from diverse backgrounds, making it an attractive option for international talent looking to build a career in consulting in Spain.

Industry
Consulting
Founded
2003
Employees
5,000–10,000
Headquarters
Milan, Italy
In Spain
Madrid, Barcelona

Good to know if you are moving

  • BIP has offices in Madrid and Barcelona, offering opportunities in two of Spain's most dynamic cities.
  • The company works with a diverse range of sectors, including life sciences, energy, and financial services, providing varied project experiences.
  • BIP's international footprint means that professionals may have opportunities to collaborate with global teams and work on cross-border projects.
  • The company values innovation and digital transformation, making it a good fit for professionals with skills in AI, cloud, and data.
  • BIP offers roles at various levels, from entry-level to senior management, which can be suitable for professionals at different career stages.

In their own words

About the company & team

  • People at the center of our culture.
    At BIP, you will integrate into a dynamic, creative, and collaborative environment where you can develop your potential.
  • Challenge yourself.
    You will work in diverse contexts, with technical and human challenges that will allow you to grow professionally.
  • Unleash your potential.
    You will have access to continuous training.

Additional information

Bip Iberia, committed to and consistent with the Comprehensive Law for Equal Treatment and Non-Discrimination, has all job searches open to all people who are duly qualified to fill the position, regardless of their age, disability, gender, sexual or political orientation, race, or creed.

BUSINESS INTEGRATION PARTNERS CONSULTING IBERIA, S.L., with tax ID B84701903 and contact enrique.martin@bip-group.com, will process the data received when applying for the position as data controller, for the purpose of managing the currently active selection process based on the application of pre-contractual measures under Article 6.1(b) of the GDPR, as well as for future selection processes if your profile is of interest, based on consent under Article 6.1(a).

BUSINESS INTEGRATION PARTNERS CONSULTING IBERIA, S.L. will not disclose your data to third parties except where required by law. Likewise, your CV will be retained for a maximum period of 1 year, after which it will be destroyed.

You may also exercise your rights of access, rectification, erasure, objection, restriction of processing, data portability, and the right not to be subject to automated individual decision-making, or request additional information about the processing by contacting: dpo-bipspain@bip-group.com.

All open roles at BIP

Location

BIP · Madrid

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