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Appointment Setting Telephone Agent (Basque)

Hybrid in Madrid·Part-time·Added 8 days ago

Randstad España

6343 open roles

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Overview

Job details

€12.15 an hour
Gross, as stated in the ad.
Fixed-term contract
Part-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Basque
The ad asks for Basque, or counts it in your favour.
Be near Madrid for hybrid days
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

Salary: 9.72

gross/hour + Language bonus of 1.25
gross/hour.

Hybrid working modality: 1 day on-site per week and 4 days of teleworking. The company provides work equipment.

Working day and Hours: 39 hours per week from Monday to Friday (shifts between 10:00 h and 20:00 h, with a 1-hour break).

Contract: Initial temporary contract with real possibility of extension and direct incorporation into the permanent staff in a stable service.

Paid training: 2-3 weeks of initial training.

Requirements

What we're looking for

Good communication skills in Basque, both oral and written.
Demonstrable experience in receiving/making calls, customer service profile, appointment management, insurance, or cross-selling.
Experience in handling multiple applications simultaneously.
Experience with Microsoft Office suite

Nice to have

Valuable experience in Salesforce.

The role

Do you have experience in telephone customer service? Do you speak Basque? Are you looking for stability in a cutting-edge project in the automotive sector? We combine the flexibility of hybrid work with after-sales appointment management to offer you a collaborative and stable environment.

What you'll do

Telephone attention and qualification: Management of making and receiving calls to resolve requests, provide detailed information, and assess the interest of callers.

Lead generation: Identification of needs and evaluation of profiles to channel opportunities of interest (without direct sales).

Handling of digital tools: Agile and simultaneous use of internal computer applications and the Office suite for the precise recording of information during calls.

Hiring process

2 steps1 interview

Inscripción en la oferta
En revisión · With a consultor/a de Randstad
Preseleccionado
Contacto del consultor/a
With a consultor/a de Randstad
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Las fases finales las define la empresa cliente: la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.
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Los estados publicados llegan solo hasta la preselección: Randstad no detalla entrevistas ni pruebas posteriores.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry: Staffing
Website: randstad.es

All open roles at Randstad España