Customer Care Production Technician
Supervise and coordinate the customer care team across various segments and channels. You will ensure excellent service, administrative management, and KPI compliance. The role is based in Vila-seca.
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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
This job advert was originally written in Spanish.
- Higher Technical Degree or technical university training
- Knowledge of Team Management.
- Computer skills at a user level (Word, Excel, MS project, CAD, ).
- English, spoken and written, intermediate level.
- Training in Risk Prevention
- Knowledge of the environmental legal requirements and industrial safety of the Environmental Management System (EMS) that
are applicable in their field.
- 3 years of experience in similar positions is essential
If you like excitement, are enthusiastic, dynamic, and feel passion for the customer, join our team. We offer you the possibility to grow and develop professionally in a leading company in the tourism sector, with 3 parks, 10 hotels, and a convention center. A project committed from a social, environmental, and good governance standpoint. Therefore, we promote health, benefits, and training programs for our team and have a firm commitment to diversity, equity, and inclusion, being part of a company that holds B-Corp certification.
Direct, plan, and supervise the preventive and corrective maintenance of buildings and infrastructure, in accordance with the guidelines and policies set by the Company, to maintain and improve the facilities of the Resort Hotels and managed properties, ensuring guest satisfaction and contact with the internal client (Hotel Management).
- Plan and direct activities regarding the preventive and corrective maintenance of buildings and urban development.
- Propose the necessary objectives for the best functioning of the Resort regarding their area.
- Specify materials and construction executions in accordance with applicable regulations.
- Integrate the Prevention and Environmental policies established by the company into their teams.
- Make technical proposals that improve service efficiency by leveraging new technologies and installation trends.
- Propose and define corrective actions in response to deviations from the achievement of the area's objectives.
- Prepare analysis and monitoring reports for the processes managed from the Area.
- Support in the selection and proposal of contractors and suppliers.
- Manage and select the necessary materials and services.
- Involve and engage their Collaborators in the objectives, projects, and Culture of the Organization.
- Plan, organize, and execute planned budgets, as well as the internal economic control of the area.
PortAventura World is a leading entertainment and resort destination in Southern Europe, operating a portfolio of theme parks, hotels, and a convention center in the Costa Daurada region of Spain. The company manages several distinct attractions, including PortAventura Park, Ferrari Land, and Caribe Aquatic Park, alongside multiple themed hotels, making it one of the largest resort complexes in Europe. As part of the global entertainment and hospitality industry, it attracts millions of visitors annually and employs a significant workforce across its operations.
For international professionals, PortAventura World offers a dynamic work environment in a major Spanish tourism hub. The company's Spain presence is its core, with its headquarters and main operations located in Vila-seca, near Salou and Tarragona. The work culture is rooted in the hospitality and entertainment sector, and the company hires internationally for roles in engineering, operations, and guest services, making it a relevant employer for those looking to build a career in Spain's tourism industry.
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