Corporate Housekeeping Manager

Permanent contract.

To guarantee excellence, homogeneity, and continuous improvement of Housekeeping standards across all company hotels, ensuring the correct implementation and compliance with corporate procedures for hygiene, quality, cleaning, order, and presentation. To achieve this, close and continuous monitoring of operations and the various Housekeeping teams will be carried out, working in coordination with Hotel Directors and Floor Managers to ensure the application of standards, detect deviations and opportunities for improvement, and support hotels in the definition and implementation of necessary actions.

Likewise, to drive the professional development and growth of the teams through coaching, training, evaluation, and talent detection, contributing to the generation of an internal talent pool of prepared professionals to ensure the continuity and renewal of the chain's management teams.

All this, by leading by example and promoting a culture of excellence, responsibility, learning, and continuous improvement, optimizing human and material resources and fostering motivated teams aligned with the company's values, with the objective of guaranteeing a quality and consistent experience for the guest in all hotels.

• Define, update, implement, and supervise corporate Housekeeping procedures and standards.
• Verify the homogeneity and quality of cleaning, order, and presentation procedures for rooms and common areas.
• Perform periodic visits to hotels, in coordination with the Hotel Director and Executive Housekeeper, to evaluate the level of compliance, detect deviations, and agree on action plans.
• Perform quality audits, analyze their results, and follow up on action plans, ensuring the implementation and closure of agreed measures.
• Coordinate and support the Housekeepers of each hotel, accompanying them in the application of corporate standards, procedures, and protocols and in the resolution of identified areas for improvement.
• Manage key performance indicators (KPIs) for the area: quality, cost per room, productivity, and staff turnover, identifying opportunities for improvement.
• Share best practices between hotels and drive continuous improvement initiatives, promoting the homogenization and evolution of processes and standards.
• Participate in the development and implementation of corporate tools and systems that contribute to improving Housekeeping management and efficiency.
• Participate in the selection, training, and development of Housekeeping staff.
• Implement continuous improvement projects in the cleaning, maintenance, and presentation of facilities.
• Stay updated on trends, regulations, and best practices in the sector, proposing their incorporation when they add value.

Lead and support the team of Housekeeping managers, promoting consistent, close, and motivating leadership.

• Support and develop Housekeepers and Assistant Housekeepers through monitoring, guidance, and feedback, favoring their professional evolution and autonomy, as well as their capacity to lead their teams.
• Identify training and development needs and drive plans adapted to the needs of the teams and each hotel.
• Identify talent and potential within the teams, contributing to the creation of a pool of future managers and ensuring the renewal and succession of responsibility positions.
• Drive a common culture of leadership, communication, and collaboration among the hotels, favoring the exchange of best practices and continuous learning.
• Collaborate with People regarding the selection, evaluation, promotion, and development of Housekeeping staff.
• Promote a motivating work environment and professional growth, fostering commitment and leadership aligned with the company's values.
• Ensure the proper integration and training of temporary or agency staff and their correct adaptation.
• Optimize human, material, and product resources without compromising quality.
• Ensuring personnel costs / productivity from a Resource Optimization perspective.
• Improve processes, organization, and productivity while maintaining corporate standards.
• Analyze procedures and propose improvements to increase efficiency and reduce costs without compromising quality.
• Coordinate with other departments to ensure efficient use of shared resources.

• Transversal leadership and the ability to support, motivate, and develop teams and managers.
• Orientation toward excellence, quality, guest satisfaction, and detail.
• Capacity for monitoring and ensuring compliance with standards and procedures.
• Ability to provide feedback, train, develop talent, and support professional growth.
• Planning, organization, and monitoring capacity at a corporate level.
• Capacity for analysis and resource optimization.
• Interpersonal skills and influence without direct hierarchical dependency.
• Problem-solving, decision-making, and change management skills.
• Predisposition for multi-skilled tasks.
• Experience in the implementation of operating procedures, quality standards, and internal cleaning audits.