Retention Agent (Car Insurance)

• Previous experience as a telephone agent in other companies within the motor insurance market in Spain.
• Retention and loyalty mindset. Negotiation and argumentation skills to ensure that as many customers as possible renew.
• Experience in digital environments.
• Good interpersonal, teamwork, proactivity, and autonomy skills.

• Knowledge of back office activities in the insurance sector (documentation review, fraud control, and more).
• Communication and written expression skills.

We want Prima to be a happy and enriching workplace. So, if you decide to join us, you can expect many benefits...

💵Competitive compensation: We offer a variable bonus based on performance of 500€ monthly planned for this position, with the possibility of exceeding this amount through outstanding performance.

🤸Smart Working only: Enjoy a hybrid model, combining days at home and in the office.

🏁Grow with us: At Prima, we move fast, but we do it together. Access learning resources, mentoring, and a personalized growth plan.

🌈 Develop your maximum potential: Your best work starts when you feel good. Enjoy private medical insurance, gym discounts, wellness programs, and mental health support.

Do you think you fit? Apply now!

At Prima, we celebrate what makes you unique. If you do not meet all the requirements but feel passion for this role, we still want to meet you. Innovation thrives on diversity of perspectives.

Prima is proud to be an equal opportunity employer. Do you need accommodations during the process? Write to us at accessible.recruiting@prima.it. Let's build the future of insurance together.

Are you looking for a new challenge?

Would you like to help us shape the future of car insurance?

Prima could be the ideal place for you.

Since 2015, we have been using our passion for data and technology to reinvent car insurance and offer drivers an excellent experience at a competitive price. Our story began in Italy, where we quickly became the number one provider of online car insurance. In fact, more than 5 million drivers trust us, and we are now expanding to help millions more drivers in the UK and Spain.

To drive that growth, we need a Retention Agent to join our Customer Care team.

This team makes every interaction count.

As part of this team, you will help us provide fast, friendly, and human support, both online and by phone. We will continuously invest in your development so that, together, we can provide better service every day.

• Provide information regarding the additional coverages and guarantees offered.
• Advise the customer on optimizing their policy, explaining additional coverages and guarantees that adapt to their current needs, maximizing their retention.
• Negotiate and argue effectively, with the aim of maximizing renewals and customer retention and loyalty.
• Guide the customer through post-sale processes (renewal, modifications, doubts about their policy), ensuring a positive and personalized experience that fosters loyalty.
• Verify data and review documentation to ensure that policies are up to date and correct.
• Support the Team Leader and the team in continuously improving tools, processes, and communication toward the customer.