The English-language job board for Spain

Travel Assistance Agent (Dutch)

Hybrid in Barcelona·Full-time·Added 7 days ago (last checked 12 Oct)

Agency

Randstad España

5124 open roles

Apply

Overview

Salary: €27,000 a year
About €1,760 a month after tax.
Work mode: Hybrid, Barcelona
Contract: Permanent contract, full-time hours
Hours: Includes night work · Includes weekends
Spanish: Intermediate
English: Required
Other languages: Dutch

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

This job advert was originally written in Spanish.

Requirements

What we're looking for

-Previous experience in Customer Service. Knowledge in the insurance sector is highly valued

-Bilingual Dutch + High English and Spanish

-Attention to detail, analytical capacity, and problem-solving

-Ability to work in afternoon shifts, night shifts, or weekends

-Availability for immediate start

Pay & benefits

What you'll get

Stable employment contract
Flexible working options between 32 and 40 hours per week

-Schedule (in shifts): Mon-Fri between 8:30-22:30 and Sat/Sun 9-18

Annual gross salary of €27,000 on a full-time basis
Night, afternoon, and holiday/weekend bonuses.
24 working days of vacation plus additional days off due to reduced working hours (ADV).
Hybrid work model after the adaptation period
Ongoing training

The role

Are you looking for a purposeful job where you can make a difference?

If you are passionate about the world of travel and want to be the support point for people facing unforeseen circumstances outside their country, we are looking for you. We need to hire professionals for telephone assistance and the management of unforeseen events for clients from various insurance companies.

What you'll do

As an assistance specialist, you will provide responses and coverage to travelers in delicate situations (illness, mishaps, or personal emergencies). Among your main responsibilities, you will manage direct payments to medical centers, coordinate repatriations, process files in the internal platform, verify coverage, and manage flight bookings.

We are looking for someone flexible, capable of balancing human empathy in critical moments with agile and effective analysis to offer the best solution according to the policy conditions.

Since we provide services to different assistance and health insurers, we positively value a vocation for service, regulatory knowledge, and interest in the insurance sector. Technical precision and closeness to the user will be the keys to your success.

Although coverage is global, the Barcelona office mainly manages files in Spain, Portugal, Morocco, and Latin America. Therefore, it is essential to have native or very fluent command of Dutch, an intermediate level of Spanish (B1/B2), and operational English.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry: Staffing
Website: randstad.es

All open roles at Randstad España