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Travel Assistance Agent with DUTCH

Hybrid in Barcelona·Full-time·Added 2 days ago

Still open when we checked on 8 Oct

Randstad España

6057 open roles

Overview

Job details

  • €27,000 a year

    Gross, as stated in the ad.

    About €1,760 a month after tax.

  • Permanent contract

    Full-time.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak intermediate Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Dutch

    The ad asks for Dutch, or counts it in your favour.

  • Be near Barcelona for hybrid days

    No relocation package mentioned.

This job advert was originally written in Spanish.

Requirements

What we're looking for

-Previous experience in Customer Service. Knowledge in the insurance sector is highly valued

-Bilingual Dutch + High English and Spanish

-Attention to detail, analytical capacity, and problem-solving

-Ability to work in afternoon shifts, night shifts, or weekends

-Availability for immediate start

Pay & benefits

What you'll get

  • Stable employment contract
  • Flexible working options between 32 and 40 hours per week

-Schedule (in shifts): Mon-Fri between 8:30-22:30 and Sat/Sun 9-18

  • Annual gross salary of €27,000 on a full-time basis
  • Night, afternoon, and holiday/weekend bonuses.
  • 24 working days of vacation plus additional days off due to reduced working hours (ADV).
  • Hybrid work model after the adaptation period
  • Ongoing training

The role

Are you looking for a purposeful job where you can make a difference?

If you are passionate about the world of travel and want to be the support point for people facing unforeseen circumstances outside their country, we are looking for you. We need to hire professionals for telephone assistance and the management of unforeseen events for clients from various insurance companies.

What you'll do

As an assistance specialist, you will provide responses and coverage to travelers in delicate situations (illness, mishaps, or personal emergencies). Among your main responsibilities, you will manage direct payments to medical centers, coordinate repatriations, process files in the internal platform, verify coverage, and manage flight bookings.

We are looking for someone flexible, capable of balancing human empathy in critical moments with agile and effective analysis to offer the best solution according to the policy conditions.

Since we provide services to different assistance and health insurers, we positively value a vocation for service, regulatory knowledge, and interest in the insurance sector. Technical precision and closeness to the user will be the keys to your success.

Although coverage is global, the Barcelona office mainly manages files in Spain, Portugal, Morocco, and Latin America. Therefore, it is essential to have native or very fluent command of Dutch, an intermediate level of Spanish (B1/B2), and operational English.

what do we need from you?

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

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