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Telephone Agent - Automotive and Spare Parts Sector

On-site in Toledo·Full-time·Added 6 days ago (last checked 8 Oct)

Randstad España

5392 open roles

Overview

Job details

  • €19,381 a year

    Gross, as stated in the ad.

    About €1,420 a month after tax.

  • Permanent contract

    Full-time.

  • Monday to Friday

    “Jornada laboral: Jornada completa de lunes a viernes. · El horario varía en función del servicio asignado (pudiendo ser más intensivo o hasta las 18:30 horas; se ampliará toda la información al detalle durante la entrevista).” — per the ad.

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Requirements

  • Work on-site in Toledo

    No relocation package mentioned.

  • Compulsory secondary education (ESO)

    “Formación: Imprescindible haber completado la Educación Secundaria Obligatoria (ESO).” — per the ad.

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Education: Compulsory Secondary Education (ESO) completed.

Nice to have

Desirable Vocational Training in automotive, customer service, or telephone sales techniques.

Experience: Minimum of 3 to 6 months in telephone customer service, sales, or commercial advice in any sector.

Knowledge: Valuable handling of tools such as Doc-Net, PartsLink, Recambio Fácil, or TecDoc.

Key skills: Excellent active listening and customer orientation. Problem-solving, proactivity, and stress tolerance.

Pay & benefits

What you'll get

  • Permanent contract with the company from day one.
  • Salary: 19,381 euros gross per year.
  • Working hours: Full-time from Monday to Friday. The schedule varies depending on the assigned service (it may be more intense or until 18:30; all details will be provided during the interview).
  • Growth: Active participation in continuous training actions organized by the company to enhance your skills.
  • Location: Permanent on-site position in Toledo (Industrial Park Area).

The role

Are you passionate about the automotive world and have good communication skills? Are you looking for a truly stable project to develop your profile in the automotive sector?

We offer you the opportunity to join a leading company in its sector directly and stably. We are looking for enthusiastic customer service professionals eager to learn and add value to a team specialized in the management and advice on automobile spare parts. If you are looking for a permanent contract from day one, continuous training, and an excellent work environment, this is your opportunity!

What you'll do

As a key member of the Call Center team, your main duties will be:

  • Multichannel customer service: Receiving calls, managing queries, requests, and incidents through tickets, email, and WhatsApp.
  • Advisory and cross-selling: Identifying customer needs, offering the most appropriate solutions, and maximizing sales opportunities in current campaigns.
  • Management of the internal system: Daily use of the order program (such as Doc-Net or other management tools) and correctly recording the actions performed.
  • Logistical coordination: Tracking urgent orders and coordinating with the warehouse and transportation department to ensure delivery times.

Hiring process

2 steps1 interview
  1. Apply to the job

  2. Under review · With a Randstad consultant

  3. Shortlisted

  4. Consultant contact

    With a Randstad consultant

    One of our consultants will review your application and contact you about the next steps.

  5. Company decision

    With a client company

    Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

  • The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
  • Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
  • The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

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