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Customer Service - French

On-site in San Sebastián de los Reyes·Full-time·Added 7 days ago (last checked 12 Oct)

Agency

Randstad España

5124 open roles

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Overview

Salary: €25,000 - €29,000 a year
About €1,650 - €1,870 a month after tax.
Work mode: On-site, San Sebastián de los Reyes
Contract: Fixed-term contract, full-time hours
Spanish: Native level
Other languages: French
Experience: 2+ years

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

Invoicing

This job advert was originally written in Spanish.

Requirements

What we're looking for

Required profile:

Experience: Minimum 2-3 years of experience in Customer Service, Commercial Back Office, or Customer Management departments (preferably in B2B or industrial environments).

SAP Proficiency: Demonstrable and essential experience in the use of SAP.

Languages: Essential advanced French (C1) for managing the Lusophone market, and intermediate English. Fluent or native Spanish.

Key Skills: High problem-solving capacity, empathy, stress tolerance, excellent verbal and written communication, and a strong customer orientation.

Office Automation: Good command of the Office suite (especially Excel).

Pay & benefits

What you'll get

What we offer:

6-month temporary contract

Competitive compensation package

Continuous training and development plan within the company.

The role

Are you looking for a strategic challenge where your management skills drive the future of mobility? Are you passionate about customer management, analytics, and digital tools?🚀

What you'll do

Main responsibilities:

Comprehensive Customer Management: Act as the main point of contact for inquiries, order reception, delivery times, and general advice, ensuring smooth and professional service for customers in Spain and France.

Operational Management in SAP:

Order entry, delivery note tracking, stock control, customer database updates, and basic invoicing using SAP (SD module is a plus).

Incident Resolution: Manage any claim, stockout, logistical delay, or billing error in an agile and effective manner.

Internal Coordination: Work in close collaboration with the Logistics, Sales, and Finance departments to ensure orders are delivered on time and in the correct manner, proactively informing the customer of any variations.

Report Preparation: Extract data from the system to analyze service KPIs, incident levels, and the status of the order portfolio.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry: Staffing
Website: randstad.es

All open roles at Randstad España