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Automotive Call Center Staff

On-site in Tarragona·Full-time·Added 9 days ago (last checked 23 Oct)

Agency

Randstad España

5869 open roles

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Our summary

Salary: €9.54 an hour
Work mode: On-site, Tarragona
Contract: Full-time
Driving licence: Own vehicle

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum 1 year in telephone customer service positions and/or knowledge in automotive or mechanics

Excellent verbal communication, empathetic tone, and active listening skills.

Tolerance to pressure and ability to de-escalate dissatisfied customers.

Practical problem-solving and attention to detail.

Fluent use of IT tools (office suites, email, and management software/ERP).

Own vehicle or means of transport to access the facilities in the Polígono Riu Clar.

Nice to have

Previous experience in the automotive, spare parts, workshop, or industrial hardware sector is valued.

Pay & benefits

What you'll get

Possibility of SALARY IMPROVEMENT depends on your experience!

Salary: 9.54

per hour

Hourly rate: 9,54

gross/hour

The role

Do you have experience in the automotive and call center sector? At Randstad, we are looking for candidates like you!

What you'll do

Receiving and making calls (Inbound/Outbound):

Quickly and professionally attend to inquiries from mechanical workshops and customers regarding spare parts, components, and accessories.

Make follow-up calls to confirm deliveries, inform of delays, or coordinate material changes.

Incident management and resolution:

Process claims regarding incorrect shipments, parts damaged in transit, or errors in product references.

Product and order support:

Check stock availability, delivery times, and order status in the internal management system (ERP).

Advise on basic compatibility doubts or order status using technical catalogs and automotive databases.

How you'll work

Contract for a minimum of three months with possibility of extension

Schedule: 08:00 to 13:00 and 15:00 to 18:00

Location: Riu Clar

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.