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Digitalization Technician

Hybrid in Madrid·Full-time·Added 5 days ago (last checked 19 Oct)

Agency
Randstad España

5437 open roles

Overview

Salary
€22,000 a year

About €1,500 a month after tax.

Work mode
Hybrid, Madrid
Contract
Fixed-term contract, full-time hours
Hours
Monday to Friday

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

Education: Higher Level Vocational Training or University Degree in Administration, IT, Engineering

or related degrees.

Knowledge: Essential: Salesforce, advanced Excel, and Microsoft 365.

Skills: Analytical capacity, organization, autonomy, communication, user orientation,

incident resolution, continuous improvement, and teamwork.

Nice to have

Valuable: Power BI, Jira, Confluence, ticketing tools, Agile methodologies, and AI.

generative AI.

Pay & benefits

What you'll get

Contract Type: Temporary (Long-term leave cover)

  • Salary: Between 22,000 gross euros per year.
  • General Schedule: Monday to Friday from 09:00 to 18:00.

The role

Are you passionate about process optimization and technological support?

Do you have experience managing incidents and analyzing data to improve customer service? Do you move fluently using tools such as Salesforce? If you are a proactive, resourceful person looking to join a project with great social and sustainable impact in Madrid immediately, this offer is for you!

What you'll do

Functionally manage digital support and self-service tools and the

AI-based virtual assistant.

 Identify improvement opportunities, analyze user needs, and define

new use cases.

 Manage the functional backlog and track initiatives, priorities, and

improvements.

 Analyze, document, and keep functional requirements, procedures,

manuals, and guides up to date.

 Collect, record, classify, and track incidents and inquiries

via Salesforce.

 Coordinate with Systems and business areas the resolution of incidents and the

implementation of improvements.

 Participate in functional testing (UAT) and validate new functionalities.

 Analyze indicators, prepare reports, and propose continuous improvement actions.

 Perform data extraction and processing using Excel and other tools.

 Provide functional support to internal users and the commercial network.

 Coordinate the validation of content and functionalities with the different areas.

 Collaborate on launches, communication, and adoption of new digital tools.

Hiring process

2 steps1 interview
  1. Apply to the job

  2. Under review · With a Randstad consultant

  3. Shortlisted

  4. Consultant contact

    With a Randstad consultant

    One of our consultants will review your application and contact you about the next steps.

  5. Company decision

    With a client company

    Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

  • The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
  • Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
  • The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry
Staffing
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