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Customer Service CAU Teleoperator (100% Remote)

Remote, Madrid·Full-time·Added yesterday (last checked 6 Nov)

Agency

Randstad España

6129 open roles

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Our summary

Salary: €10.97 an hour
Hours: Monday to Friday
Work mode: Remote (Madrid)
Contract: Fixed-term, full-time hours

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Salary of €10.97 gross/hour

The role

Do you want to work as a telephone customer service agent? Do you enjoy offering help or resolving questions and problems? Are you available to start in September? This offer is for you!

What you'll do

multichannel support: telephone, email, and request management platforms.
management, monitoring, and resolution of user incidents and requests.

Requirements

Experience in environments with service indicators (SLA/KPI), knowledge bases, and continuous process improvement is valued.
Valuable knowledge: ITIL Foundation Certificate (Basic Level), Agile methodology or equivalent.
Handling of ticketing tools, ACD, CRM, and payment gateways (jira, salesforce).
Bachelor's degree
Desirable English level B2 or higher

Benefits and conditions

Temporary contract: 3 months with the possibility of extension and subsequent possibility of joining the permanent staff
Schedule: Monday to Friday between 9:00 and 18:00 (40h per week)
100% Remote Work

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.