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IT Field Service Engineer

Remote, Cabanillas·Added 2 days ago (last checked 22 Oct)

Ricoh

14 open roles

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Overview

Work mode: Remote (Cabanillas)

Visa options

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Professionals with experience in IT user support, customer orientation, incident resolution capacity, and a proactive attitude. Availability to make occasional trips to other logistics centers when service needs require it will be valued.

Pay & benefits

What you'll get

In exchange for your commitment....

At Ricoh, we believe that work should make sense, have support, and make you feel fulfilled. To this end, The Ricoh Promise defines your experience through four pillars that shape our culture.

Love to Connect

You will be part of a global community based on openness, inclusion, and genuine collaboration. Through teams, countries, and functions, you will find people who listen, engage, and support, helping you to feel valued and to be yourself every day.

Love to Grow

Your development is truly important to us. We support your professional growth by providing you with tools and resources that help you develop your skills and keep you prepared for the future in a constantly changing environment.

Love to Give Back

Purpose is part of our way of working. You will have opportunities to make a difference through volunteering initiatives, sustainability, and community programs that reflect our values and our commitment to a positive impact.

Love to Succeed

At Ricoh, success is built as a team. You will work in a flexible environment, with resources that care for well-being and real recognition for work well done, through initiatives such as the Imagine. Change. Awards, where we celebrate people's achievements.

The role

We are looking for an IT Field Service Engineer to provide onsite L1 technical support to users at the logistics center located in Cabanillas del Campo (Guadalajara). The selected person will be part of the IT support team, ensuring the correct functioning of the center's equipment, applications, and technological services.

What you'll do

Occasionally, they may travel to other company logistics centers in locations such as León, Toledo, or Zaragoza, to provide support for projects, deployments, or specific service needs.

Main responsibilities

Onsite technical support to users for the resolution of hardware, software, network, and peripheral device incidents.
Installation, configuration, and deployment of computer equipment, printers, and mobile devices.
Diagnosis and resolution of incidents related to Microsoft Office, Outlook, Teams, and other corporate applications.
Management and tracking of requests through ticketing tools (Remedy, Jira, or similar).
Preventive maintenance and preparation of equipment, guaranteeing its correct operation.
Resolution of connectivity incidents and occasional remote support to users traveling or working from home.
Basic management of technological inventory and coordination of equipment onboarding, offboarding, and replacements.
Application of IT security procedures and compliance with corporate standards.
Participation in continuous improvement initiatives aimed at optimizing user experience and service quality.

About Ricoh

Ricoh specialises in providing and integrating end-to-end technology, solutions and services that help organisations respond to evolving workplace demands. Its portfolio spans workplace experience and meeting room solutions, process automation, office print solutions, cloud and cybersecurity services, graphic communication, and industrial print including textile and 3D printing. The company also offers a complete range of office products and software, production printers, and related services through its eShop and OneRicoh portal.

Ricoh is actively hiring in Spain, with open roles spanning account management, IT systems administration, security and compliance, engineering, finance, customer support, marketing and operations. For international professionals, this means a broad range of technology and commercial functions available in the Spanish market under the Ricoh Europe organisation.

Industry: Office Supplies
Website: ricoh-europe.com

Good to know if you are moving

Ricoh Europe delivers digital workplace services, print solutions, cybersecurity and process automation, giving international hires exposure to a broad technology portfolio.
Open roles in Spain span multiple functions, including Account Manager, IT Security Compliance & Reporting Analyst, SRE Engineer, Senior Finance Transformation Manager, and Customer Support Technician.
The company operates across business solutions areas including Workplace Experience, Process Automation, Office Print Solutions, Cloud & Cybersecurity, Graphic Communication and Industrial Print.
Technical and engineering roles in Spain include Solution Architect Business Continuity-Backup, Senior Platform Reliability Engineer, Test Automation Engineer and Application Security Consultant.

In their own words

About the company & team

A global leader in digital services, recognized for its innovation, sustainability, and a people-centric culture. We are part of the Gartner Magic Quadrant, are included in the "Global 100 Most Sustainable Companies," and have been recognized as one of the "World's Best Employers 2025" by Forbes.

At Ricoh, we believe that people perform their best when they feel valued and supported. We create inclusive work environments where you can grow, contribute, and make a positive impact, while helping to build a more sustainable future.

Find your place. Transform your future.

Our purpose focuses on understanding and improving the way people work. By focusing on real work experiences, we help every person develop their skills, reach their potential, and perform work that truly matters.

This conviction is at the heart of our promise, The Ricoh Promise. It guides how we select talent, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued, and make a difference. When you join Ricoh, we encourage you to share your ideas, question how things are done, and collaborate with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work has a real impact, at Ricoh you will feel at home.

Additional information

We are a company committed to equal opportunities

We believe that a diversity of perspectives makes us stronger. Therefore, our selection decisions are based on competencies, experience, and potential, and we work with a firm commitment to a fair and inclusive process. If you need any adaptation at any stage of the selection process, let us know: we will be happy to support you so that you can show your best version.

Ready to "Love what you do"? Apply now and help us shape what is to come.

All open roles at Ricoh