Head of Governance & Orchestration (Agentic Organization)

Your contribution matters and is recognized. You can expect a fair and competitive compensation package that reflects the impact you generate and the value you bring. But we know that the reward goes beyond the numbers.

We are helping our teams go further through global opportunities and broad career paths.

Flexibility that works. Enjoy a hybrid working model—some days remote and others in person with your team—along with a flexible schedule.

Lifelong learning. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy (www.santanderopenacademy.com)

Exposure to the cutting edge. Work directly with Anthropic, Sakana AI, AWS, CMU, ICMAT, and INRIA. You will be at the forefront of agentic AI in European banking before the rest of the market even knows it exists.

Research impact. If your work deserves a paper, we publish it. The lab has active publications on arXiv. This is not a research lab—but research is not ruled out.

Competitive compensation. Receive a highly competitive salary with performance-based bonuses that will motivate you to continue growing with us.

Financial benefits. Benefit from preferential banking conditions, special interest rates on loans, life insurance, and much more.

Your health is our priority. Through BeHealthy, our global wellness program, we promote holistic well-being.

We know that family is everything. That's why we offer childcare support and family programs adapted to each stage of life.

Always by your side. Access Santander Contigo, our program for employees and their families that offers legal, emotional, and administrative advisory services.

Additional benefits. Gym/WellHub membership, medical centers in some of our facilities, meal assistance, parking, shuttle service from various points in Madrid, as well as exclusive discounts and offers for Santander employees.

And this is just the beginning: we will tell you more when you join!

We are here to keep you motivated, help you reach your goals, and celebrate your progress every step of the way.

Head of Governance & Orchestration (Agentic Organization)Country: Spain

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the center of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what is possible.

This is more than a strategic shift. It is an opportunity for proactive professionals to grow, learn, and make a real difference.

Our mission is to contribute to helping more people and businesses prosper. We adopt a strong risk culture, and all our professionals, at all levels, are expected to adopt a proactive and responsible approach to risk management.

Our Chief Data & Artificial Intelligence Officer (CDAIO) division is creating a world-class AI and Data team to make a difference in the lives of more than 170 million people worldwide, through one of the largest banks in the world.

We are carrying out one of the largest transformations in our history, and technology is at the heart of our strategy. Join our team to be part of one of the most important technological projects for the financial sector globally.

Chief Data & Artificial Intelligence Officer (CDAIO) is looking for a Head of Governance & Orchestration based in Madrid.

You will define the operating model, standards, and coordination of digital twin agents, ensuring their control, traceability, and regulatory alignment.

We are shaping our way of working through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Defining the operating model of the agentic organization: roles, responsibilities, agent lifecycle and skills, and criteria for moving to production.; Establishing development, review, documentation, and publication standards common to all initiatives.; Ensuring that every relevant decision (architecture, access, data) is documented and has an owner.
• Being responsible for the definition of profiles: which modules, skills, and data each role sees, and who decides when a new role appears.; Maintaining, together with Platform & Enablement, a legible and verified access matrix, and reviewing it periodically.; Clearly separating the granting of access to people (identity) from the change of what a profile means (controlled change).
• Defining how agents and teams working in parallel are coordinated: responsibilities, integration points, and conflict resolution.; Implementing independent review mechanisms for the work of agents and teams before their publication.; Defining what is recorded for every action of an agent or a user, and how it is audited.
• Ensuring end-to-end traceability: from the data source to the response, and from the request to the action.; Coordinating the response to governance incidents (unauthorized access, outdated data, decisions without an owner).; Building and energizing the digital twin team and user community.
• Collecting and disseminating best practices and lessons learned among initiatives.; Aligning the model with the corporate framework and the Group strategy, in coordination with Organization, COS & Strategy.; Ensuring compliance with applicable regulation (AI Act, DORA, GDPR) together with Risk, Compliance, and Legal.

Our people are our greatest strength. Every person brings unique perspectives that make us stronger as a team and as an organization. We are helping teams go further by valuing who they are and empowering what they contribute.