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Organization Design & Process Specialist

Hybrid in Boadilla del Monte·Full-time·Added 1 month ago (last checked 26 Oct)

Santander

69 open roles

Our summary

Work mode
Hybrid, Boadilla del Monte
Contract
Full-time
Experience
2+ years
Benefits
Life insurance, gym access

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

Our people are our greatest strength. Each person contributes unique perspectives that make us stronger as a team and as an organization. We value who they are and empower what they bring.

The following requirements represent the knowledge, skills, and competencies essential for this role.

· 2-4 years in Organization, HRIS, or HR administration roles with heavy interaction with HCM systems. Experience in redesigning organizational structures, team sizing, and organizational process transactions will be especially valued. Additionally, knowledge of organizational models will be a plus.

· Functional knowledge of Workday (HCM, organizational structures, basic reporting, EIB)

· Analytical skills to interpret organizational data and identify patterns or inconsistencies

· Proficiency in data analysis tools: Power BI, advanced Excel. Knowledge of Python and/or SQL is a plus

· Advanced use of generative AI: prompt engineering in GPT (custom GPTs, projects, prompt structuring). Experience designing or using agents (agent-based workflows) applied to process automation is a plus

· Interest in exploring advanced Workday capabilities (business processes, automation, reporting)

· Understanding of organizational structures and their business impact

· Ability to analyze processes and propose improvements

· Focus on efficiency, simplification, and data quality

· Structured thinking and results orientation

· Consulting mindset to understand business needs and structure them into solutions

· Ability to work with ambiguous problems and prioritize based on impact

· Pragmatic approach focused on scalable solutions

· Effective communication with different levels of the organization (operational and executive)

· Ability to synthesize and communicate ideas clearly

· Influence and stakeholder management

· Teamwork and collaboration in global environments

· Proactivity in identifying improvements

· Strong learning ability and adaptability

· Attention to detail and quality orientation

· Commitment and responsibility

Nice to have

· Experience with Workday or similar systems (SuccessFactors, Oracle HCM) is valued

· Valued: interest in applying AI to processes and operational efficiency

Pay & benefits

What you'll get

· Growth in a global and transforming environment

· Exposure to strategic organizational processes

· Development of technical and business skills

· Participation in improvement and digitalization initiatives

If you are looking for a role where you can combine execution with real impact on how processes evolve, this is your place.

Your contribution matters, and we recognize it. At Santander, you can expect a fair and competitive compensation package that reflects your impact and the value you bring. Take a moment to understand what we mean:

  • Limitless growth. We empower our teams with global opportunities and broad career paths so they can go further.

  • Flexibility that works. Enjoy a hybrid work model—some days remote and others in the office with your team—as well as flexible schedules.

  • Continuous learning. Access hundreds of courses on our platforms, including exclusive access to our global training space: Santander Open Academy (www.santanderopenacademy.com)

  • Competitive rewards. Receive a highly competitive salary plus a bonus for your achievements, to motivate you to keep growing with us.

  • Financial advantages. Access preferential banking conditions, special interest rates on loans, life insurance, and much more.

  • Your health is our priority. Through BeHealthy, our global wellness program, we promote holistic well-being: physical, emotional, social, and financial.

  • Family comes first. We know your family is everything. That is why we offer childcare support and family programs designed for every stage of life.

  • Always by your side. Access Santander Contigo, our program for employees and their families that offers legal advisory services, emotional support, and administrative assistance.

  • Extra benefits. Gym/WellHub, medical center in several of our facilities, meal subsidies, parking, shuttle service at various points in Madrid, as well as exclusive discounts and offers for Santander employees. And this is just the beginning... we will tell you much more when you join us!

We are here to keep you motivated, help you reach your goals, and celebrate your achievements every step of the way.

The role

Organization Design & Process Specialist Country: Spain

Banco Santander is looking for a Organization Design & Process Specialist based in Boadilla del Monte.

As an Organization Design & Process Specialist, you will be part of a team responsible for designing, implementing, and executing end-to-end organizational processes with high-quality standards.

Your role will go beyond execution: you will actively participate in strategic intake with the business, translating organizational needs into robust, efficient, and scalable processes, and subsequently ensuring excellent delivery and continuous improvement of the model.

You will act as the connection point between business, processes, and technology, ensuring that solutions not only work but are also well-designed from the start.

We are redefining the way we work through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas.

What you'll do

· Understand business needs and structure them into clear, actionable requirements

· Translate organizational needs into well-defined, robust processes aligned with the global model

· Design efficient solutions in Workday, ensuring coherence, scalability, and data quality

· Participate in defining and evolving the organizational model

· Implement organizational processes, ensuring consistency and compliance with global standards

· Ensure the correct configuration of organizational structures, positions, and attributes

· Collaborate with regional and global hubs on mass loads (EIB) and data validation

· Resolve complex queries, ensuring sound judgment and consistency in the solution

· Ensure top-quality execution of organizational processes

· Analyze patterns, incidents, or inefficiencies to identify improvement opportunities

· Propose and lead improvements in processes, workflows, or configuration

· Actively contribute to the continuous evolution of the model, focusing on simplification, efficiency, and automation

· Act as a bridge between business and technology, ensuring solutions address real needs

· Collaborate on the evolution of Workday (reporting, business processes, automations)

· Participate in transformation and digitalization initiatives within the Organization area.

WHAT WE ARE LOOKING FOR

We are looking for a hybrid profile, capable of combining three key dimensions:

· Strategic intake capability: understanding the business and structuring complex needs

· Design capability: translating those needs into robust, efficient, and scalable processes

· Delivery excellence: ensuring rigorous execution with a focus on data quality and continuous improvement

A person who does not just execute, but thinks about how to design better and continuously evolve processes.

Hiring process

2 steps2 interviews
  1. Application

  2. CV screening · With recruitment team

  3. Phone call

    With People & Culture team · Phone call · 20 min

    A short call about your motivation and the details of the role.

  4. Interviews

    Virtual or in-person conversations about your experience, expectations and the value you could bring.

  5. Background check

  6. Offer

  • Santander suggests exploring the company on its website and LinkedIn before applying.
  • The Spanish version of the page lists the same eight steps.

Hiring process

If everything you've just read fits you, apply and join our team.

About Santander

Banco Santander is a global financial services group headquartered in Boadilla del Monte, Spain, and one of the largest banks in the eurozone by market value. It operates across retail and commercial banking, wealth management, and investment banking (through its CIB division, Santander Corporate & Investment Banking), with a strong focus on digital transformation and fintech innovation. The group serves over 160 million customers worldwide and employs more than 200,000 people, with a significant technology and operations hub in Spain.

In Spain, Santander is a dominant financial institution and a major employer of tech, data, and business talent, with its main technology and operations center in Boadilla del Monte (Madrid area) and additional offices in cities like Barcelona and Santander. The company is actively investing in AI, cybersecurity, and digital product development, making it a relevant destination for international professionals seeking roles in banking, engineering, and data. Its global scale and English-friendly corporate environment, especially in CIB and technology teams, offer strong opportunities for relocators.

Industry
Banking and Fintech
Founded
1857
Employees
100,000–500,000
Headquarters
Boadilla del Monte, Spain
In Spain
Boadilla del Monte, Madrid, Barcelona

Good to know if you are moving

  • Santander is headquartered in Boadilla del Monte, near Madrid, and offers a large, international work environment with English commonly used in tech and CIB roles.
  • The company has a strong commitment to digital transformation, with significant investment in AI, cybersecurity, and data engineering, creating opportunities for tech professionals.
  • Santander provides relocation support and has a diverse workforce, with employees from many nationalities, especially in its technology and operations centers.
  • The bank's global presence means opportunities for international mobility and career growth across its many subsidiaries.
  • Working at Santander in Spain offers a competitive salary and benefits package, including flexible working arrangements and professional development programs.

In their own words

About the company & team

Santander (www.santander.com) is evolving from being a high-impact global brand to a technology-driven organization, and people are at the center of this journey. Together, we are leading a customer-centric transformation that values disruptive thinking, the courage to challenge the possible, and the ability to innovate.

This is more than a strategic shift: it's an opportunity to grow, learn, and make a real impact.

Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect all our teams to take a proactive and responsible approach to risk management.

In this context, the People & Culture Global Delivery team plays a key role as the engine for executing and evolving HR processes.

Additional information

Santander is proud to be an organization that offers equal opportunities regardless of age, gender, disability, marital status, race, religion, or sexual orientation. We are committed to providing an inclusive and accessible recruitment process for all individuals.

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