Citizen Service Information Officer

Magmacultura was born with the conviction that culture transforms. Today, more than 30 years later, we continue to be the same company: passionate, approachable, and committed to bringing heritage, art, and knowledge closer to people.

We conceptualize, design, manage and communicate cultural, educational and tourism projects, with museums, cultural centers and heritage spaces as our main areas of activity. Join our team!

We are looking for a Service Assistant for a citizen service office in Barcelona, with agility, organizational skills, and a clear orientation toward the public, to offer a welcoming first reception and facilitate access to the office.

• Welcome and guide citizens: be the first point of contact and the visible face of the office, offering a warm welcome, clear information, and an agile first response to their inquiries.

• Manage appointments and optimize service flows: inform about availability, organize schedules, and refer each person according to their needs and established protocols.

• Facilitate administrative procedures: provide support in different tasks, such as collecting receipts, the issuance and printing of documents, or resolving operational doubts.

• Maintain excellence and quality of service: listen actively with empathy, kindness, and assertiveness, adapting communication to each profile and maintaining serenity and problem-solving capacity in complex or high-traffic situations.

• Academic training: preferably in a Higher Level Vocational Training Cycle, Humanities, or equivalents. Advanced knowledge of office automation.

• Languages: native or bilingual Catalan and Spanish.

• Experience in the field of customer service, preferably in similar positions.

• Your essence: if you have an open and communicative attitude, with ease in relating to people and you stand out for your kind, close, and cordial treatment, this is the place for you!