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Hotel Software Support Technician (PMS Cloud)

On-site in Barcelona·Full-time·Added today (last checked 4 Nov)

Septeo

10 open roles

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Our summary

Hours: Rotating shifts · Includes weekends
Work mode: On-site, Barcelona
Contract: Permanent, full-time hours
Spanish: Fluent
English: Required
Education: University degree

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Skills

Nice to have

Ticketing

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in technical support or customer service in SaaS or enterprise software environments.
Knowledge of the hotel sector: reservations, check-in/check-out, rates, billing, channel manager, and PMS operations.
Ability to investigate incidents in depth, identify root causes, and propose effective solutions.
An organized and autonomous person, capable of managing their own priorities.
Curiosity to understand how systems work and motivation to acquire new technical and functional knowledge.
Familiarity with ticketing tools and cloud environments.
Vocational training, university studies, or experience in Tourism, Hotel Management, Customer Service, or related areas. We especially value an interest in technology, computing, and continuous learning of new tools and systems.
Good written and oral communication skills, active listening, and customer orientation.
Fluent Spanish and medium-high English, especially written. French is positively valued.
Availability for weekend shifts depending on the season.

Nice to have

Previous experience with PMS, especially Ulyses Cloud, UNICAMP.
Positive attitude, orientation toward teamwork, and a good ability to build relationships of trust with clients and colleagues.
Complementary training in cloud systems, SaaS, or hotel management.
Experience creating support documentation: manuals, FAQs, and procedures.

Pay & benefits

What you'll get

Permanent contract and a stable project in a growing technology company.
Specific training in the Ulyses Cloud PMS and in our support procedures.
Real career plan — evolution to Senior Support Technician or PMS functional specialist, and internal mobility within Septeo.
Collaborative environment oriented toward the client, with support from your first day.

The role

🎯 What will your mission be?

We are looking for a curious, decisive person with initiative, who enjoys investigating incidents, continuous learning, and helping and accompanying the client until the best possible solution is found. Someone who works with autonomy, responsibility, and a positive attitude.

What you'll do

Resolve incidents and inquiries via ticketing, telephone, and email, with a clear and customer-oriented response.
Provide functional support for the PMS — reservations, check-in/check-out, rates, availability, and associated tools.
Follow up on tickets until their resolution, keeping the client informed and documenting every intervention.
Escalate incidents to technical teams when necessary, ensuring correct traceability.
Create and update documentation — manuals, FAQs, and procedures — by detecting opportunities for improvement.
Perform basic technical maintenance tasks for the system and functional checks.
Participate in rotating shifts, including weekends and holidays, to ensure service coverage.

About Septeo

Septeo is a European software publisher that develops AI-native software for professionals. Its solutions serve a wide range of sectors, including legal professions (notaries, lawyers, commissaires de justice, in-house counsel), real estate, human resources, hospitality, education, IT (MSPs, DSI, RSSI), and finance and accounting.

Beyond its sector-specific software, the group also offers cross-cutting services such as a digital agency (websites, SEO/GEO, community management, ads campaigns) and a next-generation delegated secretarial service combining AI chatbots, callbots, and outsourced phone reception. Its hospitality line provides software for tourist accommodations where AI automates operations, optimizes resources, and increases revenue.

Industry: Software
Headquarters: Lattes, France

In their own words

About the company & team

Septeo is a leading European player in the software sector with an international presence, recognized as one of the top five vertical software providers in France. In the midst of a rapid growth phase and constant transformation, the group has consolidated itself as a benchmark in the software industry, driven by the strength of determined, bold, and committed teams.

At Septeo, artificial intelligence is the axis of our evolution. We understand it as an engine for sustainable performance, collaboration, and innovation, responsibly integrated into daily practices and democratized across all our business areas. Our ambition is clear: "to create intelligent software for Europe."

Our culture is built on solid values: being, doing, and transforming together. It is not a static culture; it is lived day by day in our actions and decisions, achieving a balance between performance, responsibility, and enjoyment.

This ambition is reflected in our daily work: designing software that accompanies the essential moments of life, at the service of millions of citizens. Playing a role in these key moments carries great responsibility. It is a responsibility we assume with pride, and which could soon be yours as well.

Joining Septeo means being part of an international collective project, driving the group's transformation in a rapidly evolving environment, and turning AI into a tangible engine for value creation, both in the present and in the future.

Additional information

Participate in Septeo's AI First adventure and discover new ways of working thanks to artificial intelligence.
Grow and develop thanks to a personalized training itinerary and internal mobility opportunities.
Live a human experience, exchanging and sharing at themed events such as afterwork gatherings, sporting activities, CSR initiatives, seminars, and much more.
Join a team that cares for others and is committed to equal opportunity, diversity, and inclusion.

All open roles at Septeo