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Channel Manager Support Specialist – Hospitality Tech

On-site in Reus·Full-time·Added today (last checked 2 Nov)

Septeo

11 open roles

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Our summary

Work mode: On-site, Reus
Contract: Full-time

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

We would like to meet you if you have:

Experience in customer service, functional support, or software support.
Ability to analyze problems, investigate their origin, and find solutions.
Ease in working with technological tools and environments.
Good oral and written communication and the ability to explain solutions simply.
Organization and autonomy to manage different incidents and priorities simultaneously.
Customer-oriented approach and attention to detail.

Nice to have

It will be a plus if you have experience in any of these areas:

Channel Managers.
Hotel PMS.
Booking Engines.
Online hotel distribution.
Revenue Management.
OTAs such as Booking.com, Expedia or other distribution platforms.
Management of ARI: Availability, Rates & Inventory.
Room and rate mapping.
Functional knowledge of XML and APIs. We are not looking for a programming profile, but rather the ability to understand connections and investigate incidents.
Previous experience performing onboarding, configurations, or implementation of establishments.

A person who:

enjoys investigating and solving problems;
maintains clear and professional communication with the client;
knows how to organize and prioritize different incidents;
has curiosity to understand how systems work;
learns new tools and processes quickly;
collaborates well with Support, Product, and Development teams;
maintains attention to detail even when managing several incidents simultaneously.

Pay & benefits

What you'll get

You will have the opportunity to specialize in an area where technology and Hospitality meet.

You will work directly with the hotel distribution ecosystem, understanding how establishments, PMS, sales channels, and technological partners connect, and gaining increasing autonomy to investigate and resolve complex situations.

At Septeo, we believe in continuous learning, collaboration, and the responsible use of technology and AI to work more efficiently and provide greater value to our clients.

If you have experience in Hospitality, support, or software and are interested in understanding what happens behind a booking when different systems have to communicate with each other, we want to meet you.

Participate in Septeo's AI First adventure and discover new ways of working thanks to artificial intelligence.
Grow and develop thanks to a personalized training itinerary and internal mobility opportunities.
Live a human experience, exchanging and sharing at themed events such as afterwork gatherings, sporting activities, CSR initiatives, seminars, and much more.
Join a team that cares for others and is committed to equal opportunity, diversity, and inclusion.

The role

Are you interested in technology applied to the hotel sector and do you enjoy investigating incidents until you find the solution?

At Septeo, we are looking to hire a Support Specialist for Channel by Septeo to accompany our hotel clients in their day-to-day operations, resolving incidents and guaranteeing the correct functioning of their distribution and online sales connections.

We are looking for a decisive, analytical, and customer-oriented person, with a curiosity to understand how connections between hotels, PMS, Channel Managers, booking engines, and OTAs work.

What you'll do

You will be a key piece for our clients, helping them resolve functional and connectivity incidents related to hotel distribution.

You will analyze each case, perform the necessary checks, accompany the client until resolution, and coordinate with other teams when necessary.

Additionally, you will participate in the configuration and implementation of new establishments.

Attend to and follow up on incidents via ticketing, email, and telephone.
Investigate and resolve incidents related to:
- Unreceived bookings.
- Transmissions of availability, rates, and restrictions.
- Room and rate mappings.
- Synchronization between PMS, Channel Manager, and OTAs.
- Configuration of distribution channels.
Perform validations and functional tests after each resolution.
Keep the client informed throughout the entire process.
Provide support regarding connections with OTAs and technological partners.
Analyze logs, connectivity errors, and provider responses to identify the origin of incidents.
Investigate possible inconsistencies related to availability, rates, and inventory.
Configure new establishments and connections.
Review and validate room and rate mappings.
Accompany the client during implementation.
Advise on best practices related to online hotel distribution.
Document incidents, solutions, and procedures.
Escalate incidents in a structured manner to the Development team when technical intervention is required.
Collaborate with Product to convey needs and identify possible functional improvements.
Participate in functional testing of new features and releases.
Contribute to keeping support documentation up to date.

About Septeo

Septeo is a European software publisher that develops AI-native software for professionals. Its solutions serve a wide range of sectors, including legal professions (notaries, lawyers, commissaires de justice, in-house counsel), real estate, human resources, hospitality, education, IT (MSPs, DSI, RSSI), and finance and accounting.

Beyond its sector-specific software, the group also offers cross-cutting services such as a digital agency (websites, SEO/GEO, community management, ads campaigns) and a next-generation delegated secretarial service combining AI chatbots, callbots, and outsourced phone reception. Its hospitality line provides software for tourist accommodations where AI automates operations, optimizes resources, and increases revenue.

Industry: Software
Headquarters: Lattes, France

In their own words

About the company & team

Septeo is a leading European player in the software sector with an international presence, recognized as one of the top five vertical software providers in France. In the midst of a rapid growth phase and constant transformation, the group has consolidated itself as a benchmark in the software industry, driven by the strength of determined, bold, and committed teams.

At Septeo, artificial intelligence is the axis of our evolution. We understand it as an engine for sustainable performance, collaboration, and innovation, responsibly integrated into daily practices and democratized across all our business areas. Our ambition is clear: "to create intelligent software for Europe."

Our culture is built on solid values: being, doing, and transforming together. It is not a static culture; it is lived day by day in our actions and decisions, achieving a balance between performance, responsibility, and enjoyment.

This ambition is reflected in our daily work: designing software that accompanies the essential moments of life, at the service of millions of citizens. Playing a role in these key moments carries great responsibility. It is a responsibility we assume with pride, and which could soon be yours as well.

Joining Septeo means being part of an international collective project, driving the group's transformation in a rapidly evolving environment, and turning AI into a tangible engine for value creation, both in the present and in the future.

All open roles at Septeo