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Customer Success

On-site in Barcelona·Full-time·Added today (last checked 4 Nov)

Septeo

9 open roles

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Our summary

Work mode: On-site, Barcelona
Contract: Full-time

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Skills

This job advert was originally written in Spanish.

The role

What you'll do

Accompany our hotel clients throughout their entire lifecycle with the Ulyses Cloud PMS: from implementation to daily use, ensuring they obtain maximum value from the solution, anticipating their needs, and building lasting relationships based on trust.

Ensure customer success

Anticipating their needs - identifying and mitigating customer loss risks before they materialize.
Building proactive relationships - managing meaningful connections that guarantee satisfaction and loyalty.
Leading implementations - directing onboarding meetings and projects, validating requirements, detecting challenges, and ensuring key deadlines.

Collaboration and communication

Working with multidisciplinary teams - coordinating actions and resolving incidents alongside Support, Product, and Delivery.
Conducting post-sales follow-up - maximizing the use of acquired solutions and detecting opportunities for improvement.
Being close to the customer - participating in in-person meetings when necessary, with occasional travel.

Innovation and continuous improvement

Optimizing processes - implementing new practices that improve the Customer Success area.
Analyzing data - identifying patterns and proposing improvements that benefit both customers and the company.

What we are looking for in you

Proven experience in Customer Success, Account Management, hotel management, or customer-oriented roles.
Knowledge of the hospitality sector and SaaS technological tools.
Ability to manage multiple accounts and projects in parallel, with autonomy and a results orientation.
Excellent communication and ability to build trusting relationships with stakeholders at different levels.
Analytical profile, with fluency in data handling to support decisions and proposals.
Availability for occasional travel to client facilities.

⭐ We especially value

Previous experience with a hotel PMS or other industry solutions.
Knowledge of hotel operations: reservations, check-in/check-out, rates, or channel manager.
English and/or French, due to the international context of the Septeo Group.
Experience leading implementation projects or client onboarding processes.

Additional information

Participate in Septeo's AI First adventure and discover new ways of working thanks to artificial intelligence.
Grow and develop thanks to a personalized training itinerary and internal mobility opportunities.
Live a human experience, exchanging and sharing at themed events such as afterwork gatherings, sporting activities, CSR initiatives, seminars, and much more.
Join a team that cares for others and is committed to equal opportunity, diversity, and inclusion.

About Septeo

Septeo is a European software publisher that develops AI-native software for professionals. Its solutions serve a wide range of sectors, including legal professions (notaries, lawyers, commissaires de justice, in-house counsel), real estate, human resources, hospitality, education, IT (MSPs, DSI, RSSI), and finance and accounting.

Beyond its sector-specific software, the group also offers cross-cutting services such as a digital agency (websites, SEO/GEO, community management, ads campaigns) and a next-generation delegated secretarial service combining AI chatbots, callbots, and outsourced phone reception. Its hospitality line provides software for tourist accommodations where AI automates operations, optimizes resources, and increases revenue.

Industry: Software
Headquarters: Lattes, France

In their own words

About the company & team

Septeo is a leading European player in the software sector with an international presence, recognized as one of the top five vertical software providers in France. In the midst of a rapid growth phase and constant transformation, the group has consolidated itself as a benchmark in the software industry, driven by the strength of determined, bold, and committed teams.

At Septeo, artificial intelligence is the axis of our evolution. We understand it as an engine for sustainable performance, collaboration, and innovation, responsibly integrated into daily practices and democratized across all our business areas. Our ambition is clear: "to create intelligent software for Europe."

Our culture is built on solid values: being, doing, and transforming together. It is not a static culture; it is lived day by day in our actions and decisions, achieving a balance between performance, responsibility, and enjoyment.

This ambition is reflected in our daily work: designing software that accompanies the essential moments of life, at the service of millions of citizens. Playing a role in these key moments carries great responsibility. It is a responsibility we assume with pride, and which could soon be yours as well.

Joining Septeo means being part of an international collective project, driving the group's transformation in a rapidly evolving environment, and turning AI into a tangible engine for value creation, both in the present and in the future.

All open roles at Septeo