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The ad doesn’t mention sponsorship
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Nice to have
This job advert was originally written in Spanish.
- Associate's or Bachelor's Degree is valued
- Advanced knowledge in lead management systems, customer service techniques, loyalty programs, and Information Security.
- Experience in the implementation of digital solutions for Contact Centers.
- Conception and development of strategic business presentations and analytics tools for the generation of dashboards.
- Interactive Voice Response services: (IVR, voice portals, virtual assistants) and CRM.
Currently, we want to incorporate a Service Manager to lead an important Customer Service project in a Contact Center and BPO environment. We are looking for a profile with solid experience in operational management, team leadership, and service optimization, capable of driving quality, efficiency, and process transformation.
Servinform is a leading company in business process transformation and technological solutions, with more than 47 years of experience driving company growth through innovation and talent. We have a team of more than 6,000 professionals and an international presence in Spain, Portugal, Italy, and Colombia.
We provide BPO, Contact Center, Communications, Sales, Customer Service, and Digital Marketing services to national and international clients across various sectors. Our Smart Business model combines technology, data analytics, and artificial intelligence with human talent to achieve business objectives efficiently and sustainably.
** No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. Therefore, at Grupo Servinform, we focus on equality and diversity as an elemental factor for social progress, working day by day to achieve this objective**
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€18k
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On-site in A Coruña
€9.71
On-site in Madrid
On-site in Barcelona
€17k
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