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Customer Support Representative

Remote, Ukraine, Remote +1·Full-time·Added 3 days ago

Still open when we checked on 8 Oct

Skelar

10 open roles

Overview

Job details

  • Full-time

    Per the ad.

  • Fully remote

    Per the ad.

Requirements

  • Have the right to work in Spain

    Skelar doesn't mention sponsorship, but this role may fit the Digital nomad visa.

  • Work in English

    English is required, per the ad.

Skills

This job advert was originally written in Ukrainian.

Requirements

What we're looking for

- Readiness to work night shifts (~7 per month);
- Written English level - B2+ (Upper-Intermediate);
- Strong communication skills;
- Attention to detail;
- Ability to manage time effectively;
- Proactivity;
- Stress resistance.

What you will get:
- Trainings, courses, and the opportunity to attend conferences;
- Medical insurance.

Why this role is worth your attention:
You will become an important part of the product's development and join the team at the very start of its formation. This is an opportunity to see all processes from the inside, gain valuable skills, and influence how support is built.

We are creating a team from scratch—which means space for your ideas, initiatives, and real impact. Here, open communication is supported, feedback is shared, and people help each other grow without unnecessary micromanagement!

As the team develops, new opportunities will emerge—both in directions such as Shift Lead or QC, and in related roles.

At SKELAR, we have built an environment for professional self-realization:

The role

What is worth knowing about SKELAR? We are a venture builder—in other words, a company that builds companies. With us, founders create consumer businesses that become leaders in global markets such as EdTech, Mental health, Petcare, FashionTech, and others.

Skelarians build tech products that earn accolades from Product Hunt and The Webby Awards and receive thousands of positive reviews on TrustPilot. Overall, the tech products of our businesses are used by 10+ million people worldwide.

All thanks to strong teams, because our specialists are the key value of SKELAR.

For professional realization, we have created an environment of expertise and unlimited opportunities—and we are looking for those who crave challenges.

Currently, we are looking for a Customer Support Representative for one of our businesses—Spirio—to raise the bar of results together!

Spirio is a business of the SKELAR venture builder, which creates a learning platform with courses, guides, and practices based on Eastern philosophies. Our goal is to help people enjoy life and feel more happiness.

What will be in your area of responsibility:
- Processing incoming customer inquiries (tickets);
- Escalating technical issues and complex situations to the responsible teams;
- Participating in team calls and regular 1:1 meetings;
- Adhering to internal processes and instructions;
- Assisting new team members with onboarding;
- Collecting and passing on feedback from customers;
- Working according to SLA and KPI.

What is important to us:

Hiring process

We'll tell you more at our introductory meeting.

We invite you to build the next big everything at SKELAR together!

About Skelar

Skelar is a venture builder headquartered in Kyiv, Ukraine, that creates and scales tech startups across various sectors. The company operates as a hands-on partner, providing expertise in product development, marketing, and operations to launch and grow its portfolio of ventures. Skelar's portfolio includes brands like RiseGuide, Liven, and Leaply, which focus on areas such as user acquisition, monetization, and AI-driven content.

Skelar is expanding its remote-first team and currently has open roles in Spain, indicating a growing presence in the Spanish market. The company's work culture is likely dynamic and entrepreneurial, given its venture builder model, and it offers opportunities for international professionals to work on diverse projects. With roles in marketing, sales, and operations, Skelar is looking for talent that can drive growth and innovation across its ventures.

Industry
Venture Builder
Employees
700
Headquarters
Kyiv, Ukraine

Good to know if you are moving

  • Skelar is a venture builder, offering exposure to multiple startups and products rather than a single company.
  • The company has open roles in Spain, indicating a growing presence in the Spanish market.
  • Roles span marketing, sales, and operations, providing opportunities for international professionals in these fields.
  • Skelar's portfolio includes ventures like RiseGuide, Liven, and Leaply, which focus on digital growth and AI.

In their own words

About the company & team

  • SKELAR Platform. This is the operational core of the venture builder, helping founders move faster from zero to one. This allows business teams to focus on the product—while 10+ teams within the Platform cover Legal, Finance, HR, Admin, Talent Acquisition, Employer Branding, IT, and others.

  • Networking and knowledge sharing as part of the culture. Among our colleagues are co-founders who have launched more than one business, as well as the strongest specialists on the market. Thus, we have access to the necessary expertise at arm's length.

  • Exclusive domain education. We have created our own training programs for teammates to choose from—ranging from a 2-month school for beginner managers to intensives on AI and professional clubs for development, product management, etc.

  • Impact on systemic aid to Ukraine. We have a charitable foundation, the SKELAR foundation, which was created by the SKELAR team themselves—and thanks to every employee, we implement important social projects. For example, we founded the first accelerator for veterans in Europe and are forming a platform to support veterans at the state level.

  • An ecosystem for productive work. Spaces have been created for Skelarians that inspire results—with their own gym, climbing wall, Bali green zones, and libraries. In spaces where service, security, and comfort are synchronized with the pace of team growth, we receive a wow-experience and work more effectively.

  • Care for daily comfort. Breakfasts, lunches, access to sports training in Kyiv or partial compensation for classes in Warsaw, health insurance, paid business trips if the role requires them, and corporate discounts from partners.

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