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Incidents Administrator (Bilingual French)

Hybrid in Fuenlabrada·Full-time·Added 24 days ago (last checked 6 Nov)

Agency

Adecco España

4386 open roles

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Our summary

Salary: €24,000 - €25,000 a year
About €1,600 - €1,650 a month after tax.
Hours: Jornada intensiva on Fridays · Split day (jornada partida)
Payments: 15 salary payments a year
Work mode: Hybrid, Fuenlabrada
Contract: Permanent, full-time hours
Spanish: Expected (ad in Spanish)
Other languages: French
Driving licence: Own vehicle

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Bilingual level of French, essential.
Previous experience in administrative positions.
Good proficiency in Excel.
Ability for organization, planning, and managing several tasks simultaneously.
Proactive, proactive, and customer service-oriented profile.
Good communication skills and ability to work in a team.
Own vehicle, essential to access the workplace, as there is no access via public transport.

Pay & benefits

What you'll get

Initial 6-month contract with the possibility of subsequent permanent incorporation.
Salary of €23,407 gross per year, distributed in 15 payments.
Split shift from Monday to Thursday, from 09:00 to 18:30 h.
Fridays with an intensive shift until 15:00 h.
Possibility to telework 5 days per month, according to the schedule.
Gourmet Cheque of €11 daily from Monday to Thursday.
Immediate incorporation.
Opportunity to be part of a newly created position, with possibilities for professional development and stability within the company.

Development

The role

At Adecco Selección, we are looking for a Customer Service Administrator with a bilingual level of French to join the Incident Department of a logistics sector company located in Fuenlabrada (Madrid).

This is an ideal position for an organized, proactive person with a clear customer orientation, who enjoys managing incidents, following up on claims, and offering effective solutions.

We are looking for a profile with administrative experience, good proficiency in Excel, and excellent communication skills in French, who wants to be part of a project with possibilities for stability and professional development.

What you'll do

Manage and follow up on the department's email.
Process rejected invoices from the hospital channel.
Register, manage, and follow up on incidents and claims through the CRM.
Manage credits and re-invoicing.
Maintain contact with French-speaking customers to resolve incidents and respond to their needs.
Coordinate actions with the various departments involved and follow up until the closure of each incident.
Guarantee agile, effective, and high-quality customer service.

Requirements

License

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

Hiring process

Are you interested in this opportunity? If you have administrative experience, master French, and are motivated to work in a dynamic environment where customer service and incident resolution are fundamental, we want to meet you!

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.