Senior Associate, Global Customer Care

What do you need to succeed?
We are looking for an organized, proactive person with a clear vocation for service, capable of managing multiple tasks simultaneously and navigating fluently in collaborative and customer-oriented environments.

-Previous experience in customer service, customer care, operations, or administrative management positions.

-Ability to coordinate activities and collaborate with multidisciplinary and geographically distributed teams.

-Excellent communication and incident management skills, maintaining a global vision of the process and its impact on the customer.

-Ability to prioritize, autonomy, and adaptation to dynamic environments.

-Experience in the use of digital tools and management systems.

We will especially value

It will be a plus:
-Experience in the healthcare sector, medical devices, insurance companies, or regulated environments.
-Knowledge of how insurance companies and their administrative processes work.
-English level to operate in an international environment.
-Higher Level Vocational Training or a university degree.

The expected gross annual compensation for this position is 25,500 to 38,000 EUR. The final remuneration offered to the selected candidate will be based on objective factors related to the position, including (among others) relevant skills, qualifications and experience, the scope and responsibilities of the role, geographic location, and internal equity considerations.

Salary decisions are made using consistent and gender-neutral criteria, in accordance with applicable pay transparency laws. This position has been evaluated within our internal job architecture and assigned to a defined salary band to ensure consistency and equity.

Your Future: Generous annual bonus and pension plans, Save As You Earn stock options.

Work/Life Balance: Flexible vacation and time off, paid holidays, and paid volunteer hours to contribute to our communities.

Your Wellbeing: Private health and dental plans, medical reimbursement plans, income protection, life insurance, and much more.

Training: Practical, personalized mentoring by team.

Additional Benefits: Discounts at gyms and sports clubs.

Life. Unlimited. At Smith+Nephew, we design and manufacture technology that removes the limits of life.

Are you motivated to work in a dynamic environment, with direct contact with customers and a clear vision of the business? Join our team in Barcelona and become the key connection point between Customer Care, Insurance Companies, and various internal teams, ensuring that every interaction contributes to an excellent customer experience from start to finish.

This role is ideal for someone with a customer orientation, excellent communication skills, and knowledge of the insurance environment, who enjoys interacting with multiple stakeholders and building effective working relationships in an international context.

You will be fundamental in the relationship with Insurance Companies, guaranteeing fluid communication, management of authorizations, documentation, and associated processes.

The role requires high daily interaction with internal teams in different locations, so your ability to coordinate information, align criteria, and create an internal network that facilitates collaboration and the progress of processes will be key.

Thanks to your business knowledge and your communication, you will anticipate possible incidents, provide solutions, and contribute to ensuring that processes develop in an agile, efficient, and customer-oriented manner.

Beyond management, your value will lie in understanding the context of the customer and the organization and providing clarity, becoming a point of reference for the various internal and external stakeholders with whom you interact.

Flexibility: Hybrid work model (for most professional roles).

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