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89,000+ live jobsUser Research Specialist
Hybrid in Madrid·Full-time·Added yesterday (last checked 12 Nov)
Telefónica
195 open roles
Our summary
- Work mode
- Hybrid, Madrid
- Contract
- Permanent, full-time hours
- Spanish
- Expected (ad in Spanish)
- Education
- University degree
- Benefits
- Private health insurance, life insurance
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
WE WANT PEOPLE LIKE YOU...
- Analytical rigor.
- Empathy.
- Active listening.
- Systemic thinking.
- Clear communication.
- Facilitation skills.
Nice to have
- Specialization in user research, UX Research, User Experience, or Human-Centered Design.
- We value complementary training in Service Design, Strategic Design, Innovation, or Process Transformation.
- End-to-end service vision to understand and represent the complete experience of people through multiple channels and touchpoints.
- Knowledge regarding the mapping and identification of stakeholders, internal processes, systems, and organizational areas involved in service delivery.
- Ability to identify problems of coherence, coordination, and continuity in the global service.
- Ability to collaborate in the definition, prototyping, and validation of new concepts, future scenarios, or service models.
- Experience in preparing and facilitating participatory ideation, co-creation, and prioritization workshops with multidisciplinary teams.
- Demonstrable experience in the autonomous planning and execution of qualitative and quantitative research with users.
- Proficiency in conducting in-depth interviews, ethnographic research, surveys, concept testing, and usability testing.
- We value experience in the design or improvement of complex services and in the analysis of business models and organizational processes.
Telefónica defines a high-impact culture and a common leadership model that allows strategy to be turned into action, based on three key attitudes:
- Giving our best.
- Questioning our limits.
- Growing together.
And in six capabilities that make a difference in day-to-day life:
- Customer focus.
- Excellence in execution.
- Digital innovation.
- Clarity and courage.
- Driving responsibility.
- People development.
Education & certifications
- Degree or Licentiate in Psychology, Sociology, Anthropology, Market Research, Design, or related disciplines dedicated to the study of behavior.
Pay & benefits
What you'll get
Además, somos uno de los mejores empleadores:
- You will immerse yourself in novel and challenging projects.
- You will drive your professional development through continuous training adapted to your needs and motivations.
- You will have measures oriented towards work-life balance. At Telefónica España, we promote flexibility and new ways of working, including schedules, working days, reconciliation measures, and a hybrid work model.
- We offer you a permanent contract and a very attractive remuneration.
- Life insurance, pension plan, and private medical insurance.
- You will be able to participate in our volunteering program.
The role
Do you want to join a leading company in the technology industry?
We know you are looking for a change...
And that's why, at Telefónica España, we offer you the opportunity to join our team.
People eager to give their all and make a difference. Passionate about innovation and cutting-edge technologies.
With this opportunity, you will be able to delve into the exciting technological universe and be part of the change: a more connected, more human world full of stories that transform lives.
Your mission will be to lead the complete research cycle with users, from identifying needs, designing studies, and fieldwork to the synthesis and communication of learnings.
You will provide the criteria to translate the findings obtained into the conceptual design of services and integral experiences.
You will understand people's needs, behaviors, and expectations and transform that knowledge into strategic conclusions and actionable recommendations to design and improve products and services.
You will integrate a systemic Service Design vision to connect the user experience with internal processes, involved stakeholders, and organizational capabilities.
What you'll do
- You will identify the organization's research needs and formulate the objectives, hypotheses, and key questions for each project.
- You will select the most appropriate qualitative and quantitative methodologies and define the necessary participant profiles.
- You will design interview guides, questionnaires, tests, and support materials.
- You will execute fieldwork through interviews, observations, surveys, tests, and other techniques, guaranteeing the quality of the information collected.
- You will process and analyze qualitative and quantitative information to detect needs, behavior patterns, usability problems, and opportunities for improvement.
- You will prepare executive reports and clear presentations that translate learnings and their main implications to different areas, thereby facilitating decision-making.
- You will test and evaluate products, prototypes, and concepts in different development phases to validate their suitability for people's needs.
How you'll work
WORK LOCATION: Madrid
Common tools
- Survey tools.
- Research repositories or Research Ops.
- Figma.
- Miro.
- FigJam.
- Collaborative platforms.
Hiring process
Remember to attach your updated CV in PDF format.
About Telefónica
Telefónica is one of the world's largest telecommunications companies, providing fixed and mobile connectivity, digital services, and technology solutions to consumers and businesses across Europe and Latin America. With over 100,000 employees and a strong presence in Spain, the UK, Germany, and Brazil, the company operates through brands such as Movistar, O2, and Vivo, and has expanded into areas like cybersecurity, cloud, IoT, and AI through its innovation units.
In Spain, Telefónica is headquartered in Madrid and is a major employer of tech talent, with a strong focus on cybersecurity, data, and AI. The company actively hires international professionals, offering roles in English and fostering a diverse, innovative culture. Its Spanish operations are central to its global strategy, making it a relevant option for internationals seeking to work in a large, established tech and telecom player in Spain.
- Industry
- Telecom
- Founded
- 1924
- Employees
- 100,000+
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Barcelona
Good to know if you are moving
- Telefónica's Spanish offices are largely based in Madrid and Barcelona, with a significant tech hub in the Distrito Telefónica complex in Madrid.
- The company frequently hires international tech talent and many roles are offered in English, making it accessible for non-Spanish speakers.
- Telefónica has a strong commitment to innovation, with dedicated units like gAIt and Wayra focusing on AI and startups.
- The company offers a comprehensive relocation package and support for international hires, including visa assistance.
- With a global presence and a large Spanish operation, Telefónica provides opportunities for internal mobility across countries and roles.
In their own words
About the company & team
At Telefónica, we firmly believe that promoting diversity and inclusion is a great opportunity to connect talent, and to grow as a company and as a society. There is a place at Telefónica for all types of talent. Above all, we seek diversity of talent. What is yours?
If you join Telefónica, you join one of the TOP TEN technology companies to work for in Spain and a team that keeps reinventing itself every day to be a leader in its sector.
At Telefónica España, we firmly believe that it is people like you who give meaning to technology, and not the other way around. We want to make our world more human by connecting people's lives. Therefore, we aspire to digitalize all of society without leaving anyone behind.
It is necessary that you know our company's Responsible Business Principles. We look for reliable professionals, with integrity, who are committed to ethical and transparent management, promoting a fairer and more sustainable social and environmental development.
Additional information
DO YOU IDENTIFY WITH THIS? IT IS TIME TO TAKE THE LEAP!
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