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Video Commercial Processes Product Manager

Hybrid in Madrid·Added yesterday (last checked 12 Nov)

Telefónica

195 open roles

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Our summary

Work mode
Hybrid, Madrid
Contract
Permanent
Spanish
Expected (ad in Spanish)
Experience
15+ years
Education
University degree
Benefits
Private health insurance, life insurance

Visa options

  • The ad doesn’t mention sponsorship

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Essential: technical degree in the field of computer science or telecommunications.
  • Knowledge of the commercial processes and customer journeys of the video business, and the ability to translate them into functional requirements.
  • Functional analysis capacity and ability to prepare structured documentation aimed at technical teams.
  • Proficiency in Agile methodologies and backlog management and documentation tools, particularly Jira and Confluence.
  • Definition of acceptance criteria and test plans, and ability to coordinate and execute functional validations.
  • Ability to anticipate the impact of a new commercial demand on existing processes, systems, and customer journeys, identifying dependencies and risks.
  • Knowledge of the ecosystem of channels and devices through which the customer accesses the product and its impact on contracting and activation processes.
  • Knowledge of the D2C subscription video business model: plans, promotions, commitments, and trial periods.
  • Knowledge of the customer journey in the direct digital channel, from acquisition to contracting and commercial lifecycle management, as well as the points where the main frictions occur.
  • More than 15 years of experience in product management in the video field, acquired in the functional definition of products, platforms, or audiovisual business processes.
  • At least three years of specific experience in the functional definition of the commercial processes of a subscription video product in a D2C model.
  • Experience accompanying actions throughout their full cycle, from need analysis to validation and delivery, working with development teams in Agile frameworks.

Nice to have

  • Valuable: training in Agile methodologies.
  • Functional knowledge of content managers, CMS, such as the ACD editor, and content cataloging systems that support commercial websites.
  • Ability to interpret the digital presence and visibility needs raised by Business and translate them into functional requirements for commercial websites.
  • Functional knowledge of subscription management platforms, for example, Zuora, and CRM platforms, for example, Salesforce, as well as their role in commercial processes and customer monitoring during their lifecycle.
  • Functional knowledge of video consumption platform applications and backend, and their relationship with contracting and commercial lifecycle processes.
  • Upper-intermediate English level.
  • Experience in the functional evolution of commercial websites or digital acquisition and contracting channels.
  • Experience in subscription business models and in customer lifecycle management in digital environments.
  • Previous experience in the field of video consumption platforms that provides a vision of their relationship with commercial processes.

Telefónica defines a high-impact culture and a common leadership model that allows strategy to be turned into action, based on three key attitudes:

  • Giving our best.
  • Questioning our limits.
  • Growing together.

And in six capabilities that make a difference in day-to-day life:

  • Customer focus.
  • Excellence in execution.
  • Digital innovation.
  • Clarity and courage.
  • Driving responsibility.
  • People development.

Pay & benefits

What you'll get

  • You will immerse yourself in novel and challenging projects.
  • You will drive your professional development through continuous training adapted to your needs and motivations.
  • You will have measures oriented towards work-life balance. Telefónica España promotes flexibility and new ways of working, including schedules, working days, reconciliation measures, and a hybrid work model.
  • We offer you a permanent contract and a very attractive remuneration.
  • Life insurance, pension plan, and private medical insurance.
  • You will be able to participate in our volunteering program.

The role

Do you want to join a leading company in the technology industry?

We know you are looking for a change...

And that's why, at Telefónica España, we offer you the opportunity to join our team.

People eager to give their all and make a difference. Passionate about innovation and cutting-edge technologies.

With this opportunity, you will be able to delve into the exciting technological universe and be part of the change: a more connected, more human world full of stories that transform lives.

Your mission will be to drive the evolution of the video business commercial processes throughout the entire customer journey in the direct digital channel, from acquisition on the commercial website to contracting and commercial lifecycle management, as well as its integration with the consumption platform. In this way, you will contribute to improving digital presence, qualified traffic, conversion, customer experience, and loyalty.

What you'll do

You will ensure that commercial needs are materialized into solid functional solutions, aligned with existing processes and systems, and made available to the customer with the committed quality and deadlines.

You will drive the continuous improvement of video commercial processes to gain efficiency, reduce the time to market of actions, and minimize the risks associated with their evolution.

You will act as the functional reference for the area before Business, Technology, and the rest of the Product teams, providing criteria on prioritization, anticipating the impact of each demand, and ensuring the coordination of the involved areas.

  • You will manage the roadmap and the backlog using Agile methodologies and tools, mainly Jira and Confluence.
  • You will transfer the prioritization agreed upon with Business to the work backlog and perform the functional monitoring of the actions.
  • You will identify risks, dependencies, and coordination needs with the involved areas.
  • You will participate in the monitoring of sprints and accompany actions from their initial definition to their delivery.
  • You will collect and channel requests associated with commercial campaigns according to the defined mechanisms.
  • You will participate in prioritization and monitoring forums and committees with Business, providing the necessary functional criteria.
  • You will analyze the briefings and needs defined by Business and prepare the corresponding functional documentation.
  • You will detail the impact of each action on processes, customer journeys, systems, and commercial tools.
  • You will translate the digital presence and qualified traffic acquisition needs raised by Business into functional requirements.
  • You will define and evolve the components and functionalities of the commercial website, ensuring the coherence of the acquisition customer journey.
  • You will define and evolve the contracting experience and the commercial lifecycle flows.
  • You will define the integration of the contracting processes and the commercial lifecycle with the consumption platform.
  • You will identify and define improvements in the video commercial processes that simplify and homogenize existing flows.
  • You will define acceptance criteria and prepare the test plans for each action.
  • You will coordinate and execute functional tests.
  • You will centralize detected incidents or defects and perform the monitoring of their resolution with the involved teams.
  • You will perform the final validation before making each action available to the customer.
  • You will maintain continuous dialogue with the Business, Technology, and other Product teams.
  • You will prepare reports, presentations, minutes, and monitoring documentation.
  • You will provide visibility on the status of actions, identified risks, and associated decisions.

How you'll work

WORK LOCATION: Madrid

WHAT ARE WE LOOKING FOR?

Remember to attach your updated CV in PDF format.

WE WANT PEOPLE LIKE YOU...

WHAT CHALLENGES WILL YOU FACE DAY TO DAY

DO YOU IDENTIFY WITH THIS? IT IS TIME TO TAKE THE LEAP!

About Telefónica

Telefónica is one of the world's largest telecommunications companies, providing fixed and mobile connectivity, digital services, and technology solutions to consumers and businesses across Europe and Latin America. With over 100,000 employees and a strong presence in Spain, the UK, Germany, and Brazil, the company operates through brands such as Movistar, O2, and Vivo, and has expanded into areas like cybersecurity, cloud, IoT, and AI through its innovation units.

In Spain, Telefónica is headquartered in Madrid and is a major employer of tech talent, with a strong focus on cybersecurity, data, and AI. The company actively hires international professionals, offering roles in English and fostering a diverse, innovative culture. Its Spanish operations are central to its global strategy, making it a relevant option for internationals seeking to work in a large, established tech and telecom player in Spain.

Industry
Telecom
Founded
1924
Employees
100,000+
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona

Good to know if you are moving

  • Telefónica's Spanish offices are largely based in Madrid and Barcelona, with a significant tech hub in the Distrito Telefónica complex in Madrid.
  • The company frequently hires international tech talent and many roles are offered in English, making it accessible for non-Spanish speakers.
  • Telefónica has a strong commitment to innovation, with dedicated units like gAIt and Wayra focusing on AI and startups.
  • The company offers a comprehensive relocation package and support for international hires, including visa assistance.
  • With a global presence and a large Spanish operation, Telefónica provides opportunities for internal mobility across countries and roles.

In their own words

About the company & team

At Telefónica, we firmly believe that promoting diversity and inclusion is a great opportunity to connect talent, and to grow as a company and as a society. There is a place at Telefónica for all types of talent. Above all, we seek diversity of talent. What is yours?

If you join Telefónica, you join one of the TOP TEN technology companies to work for in Spain and a team that keeps reinventing itself every day to be a leader in its sector.

At Telefónica España, we firmly believe that it is people like you who give meaning to technology, and not the other way around. We want to make our world more human, connecting people's lives. Therefore, we aspire to digitalize all of society without leaving anyone behind.

It is necessary that you know our company's Responsible Business Principles. We seek reliable professionals, with integrity, who are committed to ethical and transparent management, promoting a fairer and more sustainable social and environmental development.

All open roles at Telefónica

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