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Customer Service Representative – English Speaking

On-site in A Coruña·Full-time·Added yesterday (last checked 27 Oct)

Konecta

107 open roles

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Our summary

Hours
Fixed shift · Split day (jornada partida) · Includes weekends
Work mode
On-site, A Coruña
Contract
Circunstancias De La ProduccióN contract, full-time hours
English
Required
Education
No studies required

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  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Advanced level of English, both spoken and written.

  • Good communication skills and customer orientation.

  • Ability to resolve incidents and work in a team.

  • Basic computer skills.

Pay & benefits

What you'll get

  • Contract: Production circumstances
  • Salary: 1281€ + language bonus

  • Contract due to production circumstances starting November 19th (possibility of renewal).

  • Part-time employment of 35 hours per week.

  • Two schedule options, to be chosen:

    • Fixed afternoon shift: from 15:00 to 22:00 h.

    • Split shift: within the time slot of 9:00 to 18:30 h.

  • Work from Monday to Sunday, according to the roster, including weekends and holidays.

  • Online training from November 9th to 20th, from 9:00 to 17:00 h. Training is unpaid.

  • On-site work.

  • Location: Konecta headquarters in Bergondo (A Coruña).

If you have a good level of English, enjoy interacting with people, and want to develop your customer service skills within the retail sector, we want to meet you!

We are a company committed to equal opportunities between women and men and we advocate for equality in all our positions.

Feel the pulse!

The role

At Konecta, we are looking for Customer Service Teleoperators with English proficiency to join a retail sector project, providing customer service for a renowned fashion brand.

What you'll do

  • Handle customer inquiries related to orders, products, shipments, returns, and incidents.

  • Provide clear information and resolve doubts effectively and professionally.

  • Manage requests and incidents, seeking solutions adapted to each customer's needs.

  • Correctly register all actions taken in the corresponding systems.

  • Contribute to offering a close and high-quality customer service experience.

How you'll work

  • Working day: 35H

Minimum experience

  • Minimum experience: not required

Minimum education

  • Minimum studies: not required

JOIN OUR TEAM!

What do we need from you?

  • Availability to complete online training and work in one of the offered shifts.

About Konecta

Konecta is a global service provider specializing in customer management, business process outsourcing, and digital outsourcing. With 120,000 employees operating in 30 languages across 26 countries on 4 continents, the company offers end-to-end solutions including customer acquisition, retention, customer service, technical support, and collections, tailored to various industries.

Konecta has a significant presence in Spain, with its headquarters in Madrid. The company's global scale and multilingual operations make it a relevant employer for international professionals seeking opportunities in customer management and business process outsourcing. Its work culture emphasizes a sustainable business model and a diverse, multilingual workforce.

Industry
Business Services
Employees
100,000+
Headquarters
Madrid, Spain
In Spain
Madrid

Good to know if you are moving

  • Konecta operates in 26 countries across 4 continents, offering global mobility opportunities.
  • Employees work in 30 languages, making it a multilingual environment suitable for international professionals.
  • The company's global headquarters is in Madrid, Spain, providing a central European base.
  • Konecta focuses on customer management and business process outsourcing, with roles in customer service, technical support, and collections.
All open roles at Konecta

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