Portuguese and Spanish Sales Teleoperator

TP Spain, certified as a Great Place to Work, offers you the opportunity to join, as a telephone commercial agent, a team within one of the leading beverage multinationals.

This position provides service to current customers in the HORECA sector (Hotels, Restaurants, Cafés/Catering) to supply them with the necessary products through the management of orders collected via email and telephone (making and receiving calls). Additionally, cross-selling of other products is performed. You must provide quality and excellence in service with every call. Service is provided in Spanish and Portuguese.

You will be the point of contact between the client and their points of sale, using commercial interactions to achieve objectives, effective negotiations, and the correct allocation of resources (discounts), aligned with the commercial strategy and agreed service levels.

Contact 100% of the assigned points of sale daily.

Manage client orders, returns, and exchanges accurately and efficiently.

Increase investment at the point of sale using available resources (discounts, promotions) and negotiation skills.

Facilitate all possible feedback regarding incidents, business opportunities against the competition, and client requests.

Handle client inquiries and concerns through telephone and email channels.

Diagnose and resolve client issues promptly to improve their satisfaction.

Management of databases, tools and applications.

• Secondary education (ESO or high school diploma)
• ESSENTIAL Spanish and European Portuguese (Portugal): C1/C2 level.
• Previous sales experience, with a focus on results and motivation to exceed objectives.
• Ability to identify client opportunities and needs, thanks to a solid understanding of the commercial process.
• Ability to manage clients with professionalism and empathy, seeking the appropriate solution for the client.
• Good oral and written communication skills, with a professional attitude.
• Skill in computer handling and keyboard agility.
• I want to belong to a great company where I can develop professionally.