€25k - €28k
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91,000+ live jobsCustomer Service Manager
On-site in L'Hospitalet de Llobregat·Added 4 months ago (last checked 26 Oct)
Our summary
- Work mode
- On-site, L'Hospitalet de Llobregat
- Spanish
- Fluent
- English
- Required
- Other languages
- Catalan
- Experience
- 3+ years
- Education
- Higher vocational training (FP Grado Superior)
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Between 3-4 years of experience in the logistics sector
- Minimum 3 years of previous experience in the indicated tasks
- Availability for immediate start
- Native Catalan and Spanish
- English B2
- Salary according to merit
- Direct hiring with the company
- Minimum Higher Degree
The role
We are looking for a CUSTOMER SERVICE MANAGER to work for a courier, urgent transport, and logistics company specializing in the sanitary transport of biological samples, vaccines, and medicines, providing coverage to the main medical centers and national laboratories in the country. The company is located in Barcelona.
What you'll do
▸ Centralize B2B and B2C customer service for the 6 offices into a single hub.
▸ Direct and train the operational CS team (alongside the Operations Manager).
▸ Implement CS KPIs: response time, % resolution within 12-24 h, quarterly NPS.
▸ Manage critical incidents with top clients and escalate to Operations when necessary.
▸ Onboarding of new clients: registration process, training, first month of follow-up.
▸ Coordinate with the Sales Manager and with the sales team for account management.
▸ Work with the Sanitary Coordinator on after-sales for the sanitary division.
▸ Report monthly to the CEO: NPS, retention, top incidents, opportunities.
About Temps
Temps is a staffing agency based in Madrid, Spain, operating in the recruitment and temporary employment sector. The company focuses on connecting businesses with qualified professionals across various industries, providing workforce solutions that range from temporary placements to permanent hiring. As a staffing firm, its core activity is managing the full recruitment cycle for client companies, making it a key player in the Spanish labor market for both employers and job seekers.
- Industry
- Staffing
In their own words
About the company & team
At TEMPS, we have spent 30 years finding professional opportunities for job seekers. We have experience, we are solvent, and we are committed. Does this suit you?
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