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TikTok Shop - Logistics Merchant Operations Manager, Spain & Italy (Chinese Speaker)

On-site in Madrid·Added today

TikTok

36 open roles

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Overview

Requirements

Have the right to work in Spain
TikTok doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Chinese
The ad asks for Chinese, or counts it in your favour.
Work on-site in Madrid
No relocation package mentioned.
Have 5+ years of experience
Mid-level role.

Requirements

What we're looking for

Minimum Qualifications

- 5+ years of experience in Merchant Operations, Seller Management, E-commerce Operations, Marketplace Operations or Account Management.

- Strong understanding of e-commerce logistics, fulfillment and supply chain operations.

- Demonstrated ability to understand merchant business models, identify operational pain points and drive adoption of new logistics solutions.

- Strong stakeholder management skills with the ability to collaborate effectively across Product, Operations, Commercial and external merchant teams.

- High Oral proficiency in English & Chinese due to the high volume of external vendors only speaking these languages and due to a high percentage of the market coverage being in China.

The role

About The Team

The tech industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new experience to our users. We are looking for passionate and talented people to join our logistics operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

We are looking for an experienced Operations Manager to lead and manage logistics operations in the Spanish & Italian market. This role will be responsible for end-to-end operational performance, including carrier management, service quality, cost control, and daily execution. The ideal candidate has strong experience in logistics or supply chain operations, is data-driven, and can work cross-functionally with internal and external stakeholders.

What you'll do

Responsibilities

- Own the onboarding, adoption and long-term success of TikTok Shipping for strategic merchants in Spain & Italy.

- Develop a deep understanding of merchants' logistics operations, fulfillment models and business needs, and translate these into scalable operational solutions.

- Identify, recruit and onboard high-potential merchants, especially large sellers and high-volume warehouses, to accelerate TikTok Shipping adoption.

- Build trusted relationships with merchants and serve as the primary point of contact for logistics-related topics.

- Work closely with Product, Logistics Operations and Commercial teams to prioritize merchant requirements and improve the TikTok Shipping product and operational processes.

- Collect and analyze merchant feedback (Voice of Customer), identify pain points, and drive continuous improvements in merchant and buyer experience.

- Develop seller enablement materials, onboarding guides and best practices, and deliver training through webinars, workshops and merchant meetings.

- Monitor merchant adoption, operational performance and business metrics, providing regular reporting and actionable insights to internal stakeholders.