Telephone Agent (Basque/Spanish)

📢 We are looking for you!

At Triangle Solutions RRHH, we are selecting a TELEPHONE AGENT (M/F/X) BASQUE/SPANISH to join an important customer service project for a renowned sports betting company.

🌟 Who are we?

At Triangle Solutions RRHH, we have spent more than 25 years helping people find employment and companies incorporate talent. We connect people with job opportunities that fit their skills, experience, and professional aspirations.

We are recruiting for the position of TELEPHONE AGENT (M/F/X) BASQUE/SPANISH for a customer service department.

The selected person will be responsible for attending to and managing customer inquiries and requests through different communication channels, offering efficient, resolute, and high-quality service.

• Attend to customer inquiries and requests via telephone, chat, and email.
• Resolve doubts and manage requirements, referring cases that need additional analysis to the corresponding department.
• Apply the protocols, scripts, and responses established by the company.
• Correctly register all inquiries and actions taken.
• Identify possible incidents and adopt preventive measures to minimize their impact.
• Keep knowledge of services, products, and procedures up to date.
• Communicate any incident requiring follow-up to the supervisor.
• Contribute to the achievement of objectives and service quality levels.

• Previous experience in customer service, especially in telephone service environments.
• Good communication skills and a customer-oriented approach.
• Ability to resolve incidents and manage inquiries.
• Responsibility, commitment, and adaptability.
• Availability to complete three weeks of initial training.
• Schedule availability to work with alternating weeks of 39 and 30 hours per week, according to planning.