Head of Sales
You will lead the B2C sales channel to triple revenue from 4M to 12M€. The role involves managing a growing team and driving strategic growth in Spain and Portugal.
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85,000+ live jobsHybrid in Madrid·Added 3 days ago
Still open when we checked on 7 Oct
Hybrid
Office and home days — the ad has the split.
Have the right to work in Spain
Ucademy doesn't mention sponsorship in the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
Gym access
Free or discounted, per the ad.
This job was automatically translated to English.
Are you one of those people who see 15 messes at once and think: "don't worry, I've got this"? 😏
At Ucademy, we are looking for someone organized, decisive, and with a hawk eye for detail 🦅.
You will be part of the Finance team, managing incidents, payments, non-payments, and inquiries from our students. And yes, there will be moments of chaos. But that is exactly where we want to see you shine. 🔥
What if we can do this better? 🚀
📌 Is organized and capable of handling many small incidents without getting lost along the way.
🧠 Has judgment to know when to solve something on their own and when it is time to escalate it.
🗣️ ️Has tact and good communication to speak with students, especially when payments, fees, or non-payments are involved.
🔎 Is a detail-oriented person, because here one misplaced datum can turn into quite a mess.
⚡ Is decisive and proactive. We don't want you to just execute. We want you to detect problems, raise your hand, and propose solutions.
WHAT DO WE OFFER?
👁️ Real visibility of the entire business
🚀 Brutally accelerated learning
📱4 weeks of remote work in summer and 2 weeks of remote work at Christmas
💼 Schedule Mon to Fri from 10:30h to 19:30h and remote work on Wednesdays
💰 Salary range: 600 - 900 €
🏖️ 25 vacation days + 3 additional (including your birthday)
🏥 Private medical insurance and Payflow
💪 Wellhub (Gympass)
📍 Offices in Madrid
We want you to come and take ownership of your mission, detect problems and help us build something better. 🐺🔥
Your mission will be to keep under control the entire administrative circuit related to collections, incidents, and non-payments across our three business lines.
A student has an incident → we detect it.
There is a payment that doesn't match → we investigate it.
There is a non-payment → we follow up on it.
There is a better way to do it → we propose it. 🚀
📩 Management of the student inbox
🗂️ Keeping data under control
💸 Follow-up of non-payments
🕵️ Resolving collection incidents
📊 Follow-up and reporting
⚙️ Improving processes and tools
📚 Documenting so that everything flows
🟢 FIRST 30 DAYS - TAKING CONTROL
We want you to understand from start to finish how our collection process and incident management works. You will get to know our tools and databases in depth and will begin to autonomously manage the most common inquiries and incidents.
Objective: to know what to do, how to do it and, above all, when it is time to ask for help. 🧭
🟡 YOUR FIRST 60 DAYS - GETTING TO KNOW THE GROUND
The student inbox starts to become familiar territory. You will autonomously manage the day-to-day inquiries and the administrative follow-up of non-payments.
Objective: that incidents are followed up until they reach resolution. 🎯
🔴 AT 90 DAYS - IMPROVING THE GAME
Here we want to take a step further.
You will have the operational circuit of incidents and non-payments under control and, together with Finance, you will have identified and implemented concrete improvements in processes or tools.
Objective: not only to manage the process, but to help build a better one.
⚡ First response and resolution time
🎯 % of cases managed within the deadline
📥 Volume and age of pending cases
🗂️ Quality and updating of the database
✅ % of incidents correctly resolved or escalated
🚀 Process improvements identified and implemented
Ucademy is a Madrid-based EdTech company that prepares candidates for Spain's competitive public-sector exams (oposiciones) across a wide range of bodies, from the national police and local administration to the health service (SERMAS) and the postal service (Correos). The company combines online learning platforms, personalized tutoring, and content creation, operating at the intersection of education, technology, and public employment preparation.
In Spain, Ucademy is a well-known brand for exam preparation, with a strong presence in Madrid and a growing team of educators, content creators, and sales professionals. For international professionals, the company offers an entry point into the Spanish education and public-sector job market, with roles spanning teaching, content development, and commercial functions, all conducted in Spanish and requiring an understanding of the Spanish public employment system.
WHO ARE WE?
The story of Ucademy is not your typical pretty storybook tale; it is a story of real resilience, and we want to tell it to you:
2022: Ramiro and Pablo (Palo) return from Bali with the dream of doing something big. First year of life, zero external investment and €1.3M in revenue.
2023: While attempting to scale quickly, the hard blow arrives. We made all the mistakes that books tell you not to make.
2024: A year of pure survival. With hardly any resources, the team pushed through and achieved a 3x vs 2022. Giving up was never an option.
2025: From May onwards, the company looks toward the medium term again and starts a real scaling of 200% YoY.
2026: Fifth year. With wounds healed, the house in order, and demonstrating what the pack is capable of when going all in.
Today Ucademy is a team of more than 160 people helping thousands of students prepare for competitive exams (Polaris), University Entrance Exams (Atlas), and Vocational Training (Explora FP), combining pedagogy, technology, and AI.
+160 people in the UTeam | +15,000 active students | eNPS 90 - Recognized as the best startup to work for in 2024.
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