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Student Service Technician

Hybrid in Villaviciosa de Odón·Added yesterday (last checked 4 Nov)

Universidad Europea

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Our summary

Work mode: Hybrid, Villaviciosa de Odón
Contract: Permanent
Spanish: Native level
English: Required
Experience: 2+ years
Education: University degree
Benefits: Private health insurance, flexible pay plan, meal vouchers

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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Previous experience: at least 2 years in customer service positions involving languages (preferably in the telemarketing or educational sector).
Languages: native level Spanish and C1 level English (a test will be conducted).
Office tools: intermediate level Office suite.
Profile: student-oriented person, empathetic, with good communication skills, high capacity for stress management and self-control, multitasking, and high capacity for adaptation to change.

Pay & benefits

What you'll get

Work area: Villaviciosa de Odón campus (Madrid)
Schedule: Mon-Fri, 09:00 to 18:00h (flexible hours, 1 day remote work)
Contract: 40h/week, permanent
Salary: 20K
Flexible compensation: extensive social benefits package as a UE employee (discounts on training, private medical insurance, childcare vouchers, restaurant vouchers, public transport discounts...).
Growth: access to continuous training, Development Plan, and Professional Career within the team and group companies.
Excellent working environment.

The role

Do you have previous experience in customer service within telemarketing? Would you be interested in making a change to the educational sector and, specifically, the university world by handling student inquiries and issues? If your answer is yes, this is the offer for you!

At Universidad Europea de Madrid we are looking for several Student Service Technicians with English to join our Student Services team, whose mission will be to improve communication skills with the customer, needs detection and incident resolution through personalized and exclusive treatment.

What you'll do

Individualized follow-up of each inquiry, anticipating possible incidents and periodically informing each student of the status of their inquiries.
Intermediation in student procedures with the Academic Secretariat, Enrollment, and Finance Departments.
Basic assistance in the use of platforms and reporting of incidents (virtual campus and email, space reservation portal, app, wifi, mylabs, Office suite download).
Design and creation of content to energize the information provided to the student (brochures, manuals, and informative posters).
Processing of the University Card (new cards, duplicates, procedures, and follow-up until receipt).
Processing of school insurance (management of reports and filing of documentation).

What requirements must you meet

Academic qualification: Bachelor's Degree or University Degree

About Universidad Europea

Universidad Europea is a private higher education institution in Spain, offering undergraduate, postgraduate, and vocational programs across fields such as health sciences, engineering, business, and creative design. It operates multiple campuses in Madrid, Valencia, Alicante, and the Canary Islands, and serves a diverse student body of over 16,000, with a strong focus on internationalization and bilingual education.

For international professionals, Universidad Europea offers teaching and administrative roles in English, French, and Spanish, with a significant emphasis on accredited doctoral faculty (ANECA) and industry-experienced instructors. The university supports relocation through its international environment, modern facilities, and connections to global academic networks, making it an attractive option for educators and researchers seeking to work in Spain.

Industry: Higher Education
Founded: 1995
Employees: 1,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid, Valencia, Alicante and 1 more

Good to know if you are moving

Universidad Europea is part of Global University Systems (GUS), a global network, offering potential international mobility.
The university has campuses in Madrid, Valencia, Alicante, and the Canary Islands, providing multiple location options.
Many teaching roles require ANECA accreditation or a PhD, but there are also positions for industry professionals in design, sports, and vocational training.
Bilingual roles (English/Spanish, French/Spanish) are common, making it accessible for international academics.
The university emphasizes innovation and digital learning, with many online teaching opportunities.

All open roles at Universidad Europea