Systems Technician

- Handle incidents escalated from N1 and provide transversal support to infrastructure, applications, and ERP, relieving specialist team members of recurring support tasks.

- Support in user acceptance testing (UAT), validation of migrated data via SQL queries, documentation, and change management.

Monitoring of deliveries and quality from the external provider, in collaboration with the person responsible for development, especially during the reduced working day period.

- Support in defining a training program so that store staff can resolve basic incidents, including documentation and escalation criteria to N2.

- Maintain technical and process documentation that serves as a link between the different areas of the department.

• IT Professional with experience in N2 technical support and database administration, capable of diagnosing and resolving complex incidents, performing troubleshooting of systems and applications, managing queries and DB administration tasks, monitoring performance, executing backup/restoration processes, and automating tasks through scripting. Oriented towards problem-solving, documentation, SLA compliance, and coordinated work with N1/N3, development, and infrastructure teams.

• Orientation towards incident resolution and the end user.