Program/Project Management Lead

Benefits and compensation

At Accenture, recognized as a Great Place To Work®, we believe in a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. A connection that enables us to sustain our culture of inclusion and diversity and be, according to Refinitiv, the most diverse company in the world.

Additionally, we offer other benefits such as:

• Medical, life, and accident insurance
• Medical service and wellness programs
• Flexible compensation program and stock purchase
• Flexibility programs (working hours, days off, vacation...)
• Individualized training plan
• Sustainability programs and the Accenture Foundation
• Employee network for diversity
• Other benefits: Bankinter office with special conditions and profit sharing

Accenture, recognized as a Great Place To Work®, is a leading global professional services company that helps major businesses, governments, and other organizations build their digital core, optimize operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale.

Job description

We are looking for an IT Process Management Project Manager with experience in project management, technological service management, and the application of ITIL processes. The selected person will lead medium-to-high complexity projects and services, ensuring compliance with scope, deadlines, budget, service levels, and contractual commitments.

The position requires experience in liaising with clients and Public Administrations, coordinating multidisciplinary technical teams, and managing services in high-availability or critical environments.

The position is based in Seville under a hybrid work model, with some days worked from home and others at the office, where you can build valuable synergies with the rest of your team.

It is essential to reside in Spain and have a work permit in Spain.

Responsibilities

• Direct the planning and execution of IT projects, monitoring scope, schedule, budget, risks, and deliverables using Scrum methodologies and management frameworks such as PPM, PMP, or PRINCE2.
• Design, implement, and supervise service management processes in accordance with ITIL v4 and ISO/IEC 20000, including incident, problem, change, release, continuity, and continuous service improvement management.
• Define, monitor, and report KPIs and SLAs, identifying operational or contractual deviations and coordinating the corresponding action plans with technical teams and the client.
• Coordinate multidisciplinary teams and act as the primary interlocutor for the client and Public Administration bodies, preparing minutes, progress reports, project plans, and contractual monitoring documentation.
• Results-oriented leadership and the ability to coordinate multidisciplinary teams.
• Customer orientation and commitment to fulfilling contractual obligations.
• Formal written and oral communication for the preparation of reports, minutes, and executive presentations.
• Analytical and problem-solving capacity in high-criticality environments.
• Proactive management of operational, contractual, and project risks.
• Ability to identify deviations and continuous improvement opportunities.

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com